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Front Desk Coordinator
2 months ago
LA Health Solutions is a leading integrated medical facility dedicated to delivering exceptional orthopedic and neurology care to the community. We are seeking a highly skilled and bilingual Front Desk Coordinator to join our team in Baton Rouge.
Job SummaryAs a key member of our front desk team, you will be the first point of contact for patients and play a vital role in creating a welcoming and supportive environment. Your primary responsibilities will include managing front desk operations, translating and facilitating effective communication with Spanish-speaking patients, and ensuring they receive the highest quality of care.
Key Responsibilities- Provide exceptional patient reception and registration services, ensuring a smooth and efficient experience for all patients.
- Serve as a bilingual point of contact for our high volume of Spanish-speaking patients, accurately translating and facilitating clear communication between patients and providers.
- Assist with general administrative tasks to support the smooth operation of the clinic, maintaining organized and up-to-date patient charts, and ensuring that any outside medical records and/or necessary documentation are available at the time of the patient's visit.
- Collaborate with medical staff to relay information regarding patient needs and concerns, and work closely with other team members to enhance overall clinic efficiency.
- Adhere to clinic policies, HIPAA, and other healthcare privacy and confidentiality protocols, addressing patients' concerns and requests calmly and pleasantly.
- Fluency in both English and Spanish (written and verbal) is required.
- Two or more years of experience in a healthcare, customer service, or reception setting is preferred.
- Ability to multitask, take initiative, and keep close attention to detail within a fast-paced environment.
- Excellent interpersonal and communication abilities.
- Familiarity with eClinicalWorks, or other electronic health records, is a plus.
- Health, Vision and Dental Insurance after 60 DAYS
- Continued Education Programs
- Paid Time Off and Holiday Paid Time Off
- Retirement Plans
LA Health Solutions is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
