Front Office Support Specialist

1 week ago


Grand Rapids, Michigan, United States Family Community Services Full time
Job Summary:

Family Community Services is seeking a highly organized and detail-oriented Front Office Assistant to support our daily operations. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to maintain confidentiality.

Key Responsibilities:

  • Answer phone calls promptly and professionally, directing calls to the appropriate staff member.
  • Ensure that all necessary intake and financial forms are completed by clients at their first appointment.
  • Check clients in and out, accurately recording any missed or cancelled appointments.
  • Collect co-pays and insurance deductibles from clients, maintaining accurate records.
  • Interact with clients and visitors in a courteous and professional manner, addressing their concerns and requests in a timely and efficient manner.
  • Release confidential information to authorized parties, ensuring compliance with FCS policies and regulations.
  • Stay up-to-date on FCS policies, procedures, and regulatory requirements, applying this knowledge to daily tasks.
  • Perform other duties as assigned by management.

Requirements:

  • High school diploma or equivalent preferred.
  • Prior clerical experience a plus.
  • Ability to pass a background check.

Salary:
15.00

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