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Customer Service Representative

1 month ago

Newark, Delaware, United States Delaware River & Bay Authority (DRBA) Full time

I. Position Summary

This position delivers excellent customer service within the E-ZPass customer service operation at the Delaware Memorial Bridge. This is a front-line position working at the counter and interacting with customers. The schedule for this shift is Monday, Tuesday, Wednesday, and Friday 10:00 am to 3:15 pm, and Thursday 11:00 am to 4:15 pm. This casual position is limited to working a maximum of 28 hours per week on average, but not guaranteed to work a minimum number of hours, nor are there any guaranteed assignments.

II. Essential Duties and Responsibilities

* Interacts with the public, customers, and businesses in a professional manner, providing accurate information
* Provides excellent customer service including handling and resolving customer complaints/problems in a courteous, professional manner
* Accepts and accurately processes financial transactions including cash, checks, credit cards, and bank debit cards required for various customer transactions
* Follows established safety practices

III. Required Knowledge, Skills, and Abilities

* Excellent interpersonal customer service skills
* Decision-making and conflict resolution skills
* Basic computer skills and the ability to operate a variety of office equipment
* Ability to process cash, check, and credit card transactions
* Flexibility to perform other customer service-related duties as assigned

IV. Minimum Qualifications

* High School Diploma or equivalent
* One (1) year experience in customer service, three (3) years preferred
* Proficient data entry skills

V. Special Requirements

* Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution
* May be required to work rotating shifts and evenings as operational needs require
* Subject to drug test, background investigation

If you are interested in applying for this position, please complete the on-line application. In addition, you also have the option of attaching a resume to the completed application.