Customer Service Representative

3 weeks ago


Newark, Delaware, United States Delaware Employer Full time

Customer Service & Sales

Greet and assist customers while providing excellent customer service. Demonstrate WORTH behaviors consistently. Partner with colleagues for additional support. Actively engage customers to resolve problems and assist with credit, rewards, and gift card programs. Promote sales and customer service initiatives.

Checkout Standards

Complete checkout processes, including returns and re-ticketing. Assist with signing and merchandising standards at all checkouts while stocking and merchandising impulse fixtures and replenishment. Proactively call for assistance when additional help is needed in checkout. Utilize Point of Sale on Mobile Warrior device to support line management.

General Operations

Assist with Omnichannel efforts as needed. Participate in annual inventory processes. Support company shrink and safety initiatives. Meet established performance standards for the role on a consistent basis, including the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.



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