Healthcare Navigator
3 weeks ago
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry?
Transform Access to Excellent CareLantern, a leader in specialty care, is seeking a highly motivated and empathetic Customer Engagement Advocate to join our team. In this role, you will play a critical part in ensuring our members receive personalized support and guidance throughout their surgical journey.
Key Responsibilities:
- Engage and educate new and existing members on our Surgery Care offering
- Advocate for members by coordinating appointments and travel while assisting with appropriate venue selection
- Collaborate with healthcare providers, insurance companies, and other 3rd party partners to ensure coordinated and comprehensive care for members
Requirements:
- Bachelor's degree in healthcare administration, social services, public health, or related field strongly preferred
- High school diploma required
- 1-3 years of experience in a customer service and/or sales enablement role
What We Offer:
- Competitive hourly wage: $20.00/hour (estimated)
- Highly competitive monthly bonus program
- Medical, dental, and vision insurance
- Short- & long-term disability insurance
- Life insurance
- 401k with company match
- Paid time off and paid parental leave
About Us:
Lantern is a mission-driven organization dedicated to transforming access to excellent care. Our values include diversity, equity, and inclusion, and we strive to create a workplace culture that fosters innovation, growth, creativity, and accountability.
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