Patient Care Specialist
4 weeks ago
The Patient Coordinator is responsible for delivering exceptional patient care and administrative support in a fast-paced medical environment. This role requires a strong customer service focus, excellent communication skills, and the ability to multitask in a dynamic setting.
Key Responsibilities- Greets and assists patients, customers, and visitors in person and over the phone, providing a positive and welcoming experience.
- Performs patient registration in various systems, ensuring accurate and timely documentation.
- Answers phone calls in a professional and courteous manner, addressing patient inquiries and concerns.
- May collect monies for time-of-service patient responsibility and verify insurance coverage.
- May be responsible for obtaining prior authorization and scheduling patient appointments.
- May perform preliminary screening of patients prior to procedures, including medical history.
- May transport patients to and from the exam room and assist with patient transfer on and off the exam table.
- May provide patients with preliminary and post-procedure instructions.
- May assist with maintaining a clean and organized work area, ordering supplies as needed.
- High School Diploma or equivalent experience required.
- CPR Certification must be obtained prior to hire for Mobile Radiology and Oncology.
- Valid state driver's license required for mobile units.
- Ability to work at multiple locations and travel locally required.
- Strong customer service skills, organizational abilities, and basic computer knowledge required.
- Six months customer service or related experience and/or training.
- Knowledge of medical terminology and bilingual skills in Spanish a plus.
The employee may be exposed to outside weather conditions, strong magnetic fields, and radioactive materials. The employee may also be exposed to blood/body fluids and infectious diseases.
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