Customer Service Representative

6 hours ago


Wichita, Kansas, United States Pilot Freight Service Full time

Job Title: Customer Service 3

Job Summary:

Pilot Freight Services is seeking a full-time Customer Service 3 Agent for our La Vergne, TN location.

Key Responsibilities:

  • Provide exceptional customer service to all callers, answering incoming calls and troubleshooting any issues.
  • Assist pilot stations and cartage agents with their queries and concerns.
  • Monitor and respond to customer inquiries received through email.
  • Make outgoing calls to follow-up on shipment status, resolve issues, and update customers.
  • Quoting, tracking, and tracing of all domestic customers.
  • Master outside customer applications.
  • Provide customers with quotes in a timely manner, as well as various routing options.

Requirements:

  • Excellent oral and written communication and problem-solving skills.
  • Technological aptitude using the internet and online tools.
  • High energy with the ability to multitask.
  • Excellent organizational skills with emphasis on detail.

Education and Experience:

  • High School or equivalent required.
  • 4 years of customer service experience.

Physical Requirements:

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend, and reach. Extensive use of a phone and a PC is required. Position may require working remotely at times.

Skills:

  • Business Communication Skills - Intermediate.
  • Being Thorough - Intermediate.
  • Attention to Detail - Intermediate.
  • Accuracy - Advanced.
  • Ability to Work Under Pressure - Intermediate.
  • Dedicated - Devoted to a task or purpose with loyalty or integrity.
  • Job Security - Inspired to perform well by the knowledge that your job is safe.
  • Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals.
  • Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization.

Equal Opportunity Employer: Pilot Freight Services is an equal opportunity employer and welcomes applications from diverse candidates.



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