Customer Service Representative
6 hours ago
Job Title: Customer Service 3
Job Summary:
Pilot Freight Services is seeking a full-time Customer Service 3 Agent for our La Vergne, TN location.
Key Responsibilities:
- Provide exceptional customer service to all callers, answering incoming calls and troubleshooting any issues.
- Assist pilot stations and cartage agents with their queries and concerns.
- Monitor and respond to customer inquiries received through email.
- Make outgoing calls to follow-up on shipment status, resolve issues, and update customers.
- Quoting, tracking, and tracing of all domestic customers.
- Master outside customer applications.
- Provide customers with quotes in a timely manner, as well as various routing options.
Requirements:
- Excellent oral and written communication and problem-solving skills.
- Technological aptitude using the internet and online tools.
- High energy with the ability to multitask.
- Excellent organizational skills with emphasis on detail.
Education and Experience:
- High School or equivalent required.
- 4 years of customer service experience.
Physical Requirements:
This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend, and reach. Extensive use of a phone and a PC is required. Position may require working remotely at times.
Skills:
- Business Communication Skills - Intermediate.
- Being Thorough - Intermediate.
- Attention to Detail - Intermediate.
- Accuracy - Advanced.
- Ability to Work Under Pressure - Intermediate.
- Dedicated - Devoted to a task or purpose with loyalty or integrity.
- Job Security - Inspired to perform well by the knowledge that your job is safe.
- Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals.
- Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization.
Equal Opportunity Employer: Pilot Freight Services is an equal opportunity employer and welcomes applications from diverse candidates.
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