Hotel Guest Service Representative

24 hours ago


Hamilton, Ohio, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly motivated and detail-oriented Guest Room Attendant to join our team at the Courtyard Hamilton. As a Guest Room Attendant, you will be responsible for ensuring the highest level of cleanliness and quality in our guest rooms, while providing exceptional guest service.

Responsibilities
  • Clean and service guest rooms to the highest standards, ensuring a clean and comfortable environment for our guests.
  • Handle guest complaints and concerns in a professional and courteous manner.
  • Maintain a high level of knowledge about hotel services and amenities to provide accurate information to guests.
  • Work collaboratively with other hotel staff to ensure seamless guest service.
  • Perform other duties as assigned by management.
Requirements
  • Minimum one year of cleaning experience, preferably in a hotel or hospitality setting.
  • Ability to communicate effectively with guests, management, and colleagues.
  • Knowledge of proper chemical handling and safety procedures.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions to provide recommendations to guests.
About Us

Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across the US and internationally. We are committed to providing exceptional guest service and creating memorable experiences for our guests.



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