Hotel Operations Manager

5 days ago


Hamilton, Ohio, United States Marriott International Inc Full time

Job Summary

The General Manager is responsible for the overall success of the Courtyard Hamilton hotel, ensuring that all aspects of hotel operations meet or exceed Marriott International's standards. This includes managing the hotel's financial performance, leading the sales team, and inspiring the entire hotel team to deliver exceptional guest satisfaction.

Key Responsibilities

  • Manage all hotel operations, including front office, housekeeping, food and beverage, and engineering departments.
  • Develop and implement strategies to drive revenue growth and improve profitability.
  • Lead the sales team to develop and execute sales and marketing plans to meet or exceed revenue targets.
  • Recruit, motivate, and inspire the hotel team to deliver exceptional guest satisfaction.
  • Ensure that all hotel departments are operating efficiently and effectively, with a focus on guest satisfaction and employee engagement.
  • Develop and maintain relationships with key stakeholders, including guests, employees, and local business partners.
  • Stay up-to-date with industry trends and best practices, and implement changes as needed to stay competitive.

Requirements

  • Minimum of five years of progressive leadership experience in the hospitality industry.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of budget preparation and cost controls.
  • Working knowledge of all hotel departments.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Ability to apply good judgment to carry out instructions.
  • Knowledgeable of the property management system.
  • Knowledge of local activities and attractions appropriate for clientele.


  • Hamilton, Ohio, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Hotel Attendant to join our team at Shaner Hotel Group. As a Hotel Attendant, you will be responsible for providing exceptional guest service and ensuring the cleanliness and maintenance of our hotel rooms.Key ResponsibilitiesGuest Room Maintenance: Clean and service assigned guest rooms,...


  • Hamilton, Ohio, United States Shaner Hotel Group Full time

    Job Overview:Availability for flexible shifts, including weekends and holidays.Address guest concerns and ensure their satisfaction.Oversee check-in and check-out processes in accordance with hotel policies.Follow payment and credit protocols diligently.Prepare and share operational reports.Collaborate with Housekeeping to resolve room status issues.Perform...


  • Hamilton, Ohio, United States Shaner Hotel Group Full time

    Job Overview:Availability for flexible shifts, including weekends and holidays.Address guest concerns and ensure a high level of satisfaction.Oversee the check-in and check-out processes in accordance with hotel policies.Follow payment and credit protocols diligently.Prepare and distribute operational reports.Coordinate with Housekeeping to resolve room...


  • Hamilton, Ohio, United States Shaner Hotel Group Full time

    Job Overview:Availability for flexible scheduling, including weekends and holidays.Address guest concerns and ensure a high level of satisfaction.Oversee the check-in and check-out processes in accordance with hotel standards.Follow established payment and credit protocols.Prepare and distribute necessary reports.Coordinate with Housekeeping to resolve any...


  • Hamilton, Ohio, United States Shaner Hotel Group Full time

    Job Overview:Availability for flexible scheduling, including weekends and holidays.Address guest concerns and ensure a high level of satisfaction.Oversee the check-in and check-out processes in accordance with hotel policies.Follow established payment and credit protocols.Prepare and distribute operational reports.Collaborate with Housekeeping to resolve...


  • Hamilton, Ohio, United States Shaner Hotel Group Full time

    Job OverviewThe Guest Room Attendant plays a vital role in ensuring that all guest accommodations are maintained to the highest standards of cleanliness and comfort. This position requires a keen attention to detail and a commitment to guest satisfaction.Key ResponsibilitiesMaintain a flexible work schedule, which may include weekends, holidays, and various...


  • Hamilton, Ohio, United States Shaner Hotel Group Full time

    Job Overview:As a vital member of our team, you will be responsible for providing outstanding service to our guests. Your role will encompass various tasks aimed at ensuring a seamless experience for all visitors.Key Responsibilities:Work flexible shifts, including weekends and holidays.Address guest concerns promptly to guarantee satisfaction.Oversee the...


  • Hamilton, Ohio, United States Shaner Hotel Group Full time

    Job OverviewAs a vital member of our hospitality team, you will ensure that guest accommodations are maintained to the highest standards of cleanliness and comfort. Your role will involve:Maintaining a flexible work schedule, including weekends and holidays.Addressing and resolving guest inquiries to enhance their experience.Upholding exceptional standards...


  • Hamilton, Ohio, United States Shaner Hotel Group Full time

    Job OverviewThe Guest Room Attendant plays a crucial role in maintaining the cleanliness and comfort of our guest accommodations. This position requires a flexible schedule, including weekends and holidays, to ensure that our guests receive the highest level of service.Key ResponsibilitiesEnsure guest satisfaction by addressing any concerns or requests...


  • Hamilton, Ohio, United States TP Ohio One LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced General Manager to lead our store operations and drive business growth. As a key member of our management team, you will be responsible for overseeing the day-to-day activities of our restaurant, ensuring exceptional customer service, and maintaining a positive work environment.Key...


  • Hamilton, Ohio, United States Monarch Investment and Management Group Full time

    Position Overview The Real Estate Operations Manager is responsible for overseeing the effective management of property assets, ensuring alignment with financial objectives. Key Responsibilities Financial Management: Operates the property within established financial parameters, focusing on maximizing profitability. Strategic Recommendations:...


  • Hamilton, Ohio, United States Compass Group Careers Full time

    Job OverviewPosition: Chef ManagerSalary: $60,000Compensation Package: Bonus + BenefitsAt Morrison Living, we are dedicated to the art of hospitality and culinary excellence, having created memorable dining experiences for over a century. Our culture is rooted in delivering outstanding service, making us a preferred employer for hospitality professionals.We...


  • Hamilton, Ohio, United States GO Riteway Full time

    Job SummaryGO Riteway is seeking a highly motivated and ambitious Operations Management Trainee to join our team. As a key member of our organization, you will be responsible for assisting operations managers at various locations across the company, developing the necessary skills and experience to become an Operations Manager leading their own terminal...


  • Hamilton, Ohio, United States Diehl Volkswagen of Butler Full time

    Become a Key Player as Assistant Parts ManagerWe are seeking a committed Assistant Parts Manager to enhance our team. This position focuses on delivering outstanding customer service, overseeing inventory management, and driving sales in the automotive sector.If you possess a strong enthusiasm for vehicles and thrive in a dynamic setting, this role is...


  • Hamilton, Ohio, United States Diehl Volkswagen of Butler Full time

    Become a Key Player as an Assistant Manager in the Parts DepartmentWe are seeking a committed Assistant Manager for our Parts Department at Diehl Volkswagen of Butler. This position is essential for delivering outstanding customer support, overseeing inventory management, and driving sales in the automotive sector.If you have a strong interest in vehicles...


  • Hamilton, Ohio, United States Englefield Oil Company Full time

    Job SummaryThe Store Manager is responsible for the leadership and motivation of all site personnel and ensuring excellent customer service during all shifts. This position is responsible for scheduling, training, and development of all staff modeling and delivering quality customer service, ensuring policies and procedures are followed, scheduling,...


  • Hamilton, Ohio, United States Englefield Oil Company Full time

    Job SummaryThe Store Director is responsible for the leadership and motivation of all site personnel and ensuring excellent customer service during all shifts. This position is responsible for scheduling, training, and development of all staff modeling and delivering quality customer service, ensuring policies and procedures are followed, scheduling,...


  • Hamilton, Ohio, United States Store Space Self Storage Full time

    Job DescriptionJob Summary: We are seeking a highly motivated and organized Assistant Store Manager to lead our operations in Hamilton, OH. As a key member of our team, you will be responsible for driving sales growth, providing exceptional customer service, and maintaining a clean and secure facility.About Us: Store Space Self Storage is a commercial real...


  • Hamilton, Ohio, United States WhiteWater Express Car Wash Full time

    About the RoleWe are seeking a highly skilled and experienced General Manager to lead our team at WhiteWater Express Car Wash. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our car wash facilities, ensuring exceptional customer service, and driving business growth.Key ResponsibilitiesLeadership...


  • Hamilton, Ohio, United States Compass Group, North America Full time

    About the RoleMorrison Living, a leading provider of hospitality and culinary services, is seeking a highly skilled and experienced Chef Manager to join our team. As a key member of our culinary operations team, you will be responsible for the success of our food service operations, working closely with our Director of Dining Services to ensure exceptional...