Guest Services Representative

2 weeks ago


Hamilton, Ohio, United States Shaner Hotel Group Full time
Job Overview:
  • Availability for flexible scheduling, including weekends and holidays.
  • Address guest concerns and ensure a high level of satisfaction.
  • Oversee the check-in and check-out processes in accordance with hotel standards.
  • Follow established payment and credit protocols.
  • Prepare and distribute necessary reports.
  • Coordinate with Housekeeping to resolve any room status issues.
  • Perform additional tasks as required.
Key Responsibilities:
Deliver outstanding guest services during the check-in and check-out processes; handle payments in line with hotel policies; provide guests with information and assistance in a courteous manner.

Required Qualifications:
  • High school diploma or equivalent educational background.
  • At least one year of experience in customer service, ideally within the hospitality sector.
  • Strong communication skills to interact effectively with guests, management, and colleagues.
  • Proficiency in computer applications is advantageous.
  • Bilingual candidates fluent in English and Spanish are preferred.
  • Familiarity with local attractions to assist guests.
About Shaner Hotel Group:

Shaner Hotels

Shaner Hotels is a prominent hospitality owner-operator managing a diverse portfolio of properties across various regions. We provide a range of services to investors, hotel owners, and brands, including development, design, and revenue management.

Team Environment:

Shaner Hotels offers a rewarding opportunity at Courtyard Hamilton in Hamilton, OH. This establishment is committed to delivering exceptional services and amenities, catering to family-friendly activities. If you are passionate about providing excellent guest service and take pride in your contributions, we welcome your interest.

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