Hotel Guest Service Representative

2 days ago


Hamilton, Ohio, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly motivated and detail-oriented Guest Room Attendant to join our team at the Courtyard Hamilton. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction.

Responsibilities
  • Clean and service guest rooms to the highest standards, adhering to hotel protocols and procedures.
  • Handle guest complaints and concerns in a professional and courteous manner.
  • Maintain a high level of knowledge about hotel services and amenities to provide exceptional guest service.
  • Work collaboratively with other departments to ensure seamless guest experiences.
  • Perform additional duties as assigned by management.
Requirements
  • Minimum one year of cleaning experience, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Bilingual English/Spanish a plus.
About Us

Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across the US and internationally. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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