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Reception Specialist

2 months ago

Hamilton, Ohio, United States Shaner Hotel Group Full time
Job Overview:
As a vital member of our team, you will be responsible for providing outstanding service to our guests. Your role will encompass various tasks aimed at ensuring a seamless experience for all visitors.

Key Responsibilities:
  • Work flexible shifts, including weekends and holidays.
  • Address guest concerns promptly to guarantee satisfaction.
  • Oversee the check-in and check-out processes in accordance with hotel standards.
  • Follow established payment and credit protocols.
  • Prepare and share reports as needed.
  • Coordinate with Housekeeping to resolve any room status issues.
  • Perform additional tasks as required.
Essential Duties:
Deliver exceptional service during guest arrivals and departures; process transactions in line with hotel policies; provide information and assistance to guests in a courteous manner.

Qualifications:
  • High school diploma or equivalent required.
  • At least one year of experience in customer service, ideally within the hospitality sector.
  • Strong communication skills for effective interaction with guests, management, and team members.
  • Proficiency in computer applications is advantageous.
  • Bilingual in English and Spanish is preferred.
  • Familiarity with local attractions to assist guests.
About Shaner Hotel Group:
Shaner Hotels is a prominent hospitality management company overseeing over 65 properties across various regions. We provide a comprehensive range of services to investors, hotel owners, and brands, including development, design, and revenue management.

Team Environment:
Join our dynamic team at Courtyard Hamilton, where we pride ourselves on delivering excellent services and amenities. If you are committed to providing outstanding guest experiences and take pride in your contributions, we would love to connect with you.