PCL - Shorex Staff (Japanese Speaking) - Sales and Tour Expert

4 weeks ago


New York, New York, United States Princess Cruises Full time
Job Title: PCL - Shorex Staff (Japanese Speaking)Job SummaryPrincess Cruises is seeking a highly motivated and experienced Shorex Staff (Japanese Speaking) to join our team. As a key member of our shore excursion sales and operations team, you will be responsible for delivering exceptional customer service and driving sales revenue.

Key Responsibilities
  • Develop and execute sales strategies to achieve financial targets and drive revenue growth.
  • Provide exceptional customer service to passengers, responding to their needs and concerns in a timely and professional manner.
  • Work closely with the Shore Excursion Manager to ensure seamless execution of shore excursions and tours.
  • Participate in regular training and development programs to stay up-to-date on new tour programs, sales techniques, and policies.
  • Monitor and respond to passenger complaints in a professional and empathetic manner.

Requirements
  • Minimum 1 year experience in Shore Excursion operations with a land-based resort or tour company preferably in an international environment.
  • Minimum 1 year sales experience in a related field, with the ability to conduct financial transactions quickly and accurately.
  • Fluent English language skills, both verbal and written.
  • Knowledge of Japanese language.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.

What We OfferPrincess Cruises offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced sales professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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