Account Representative

3 days ago


Minneapolis, Minnesota, United States DCM Services Full time
About DCM Services

We are a leading provider of specialized receivable solutions, committed to driving our organization forward through a diverse workforce. Our culture is built on creativity, innovation, and industry excellence.

Job Summary

We are seeking a highly motivated and customer-focused Account Representative to join our team. As an Account Representative, you will be responsible for generating outbound calls, fielding incoming calls, and providing exceptional customer service.

Key Responsibilities
  • Generate outbound calls and field incoming calls to resolve customer inquiries and issues.
  • Obtain necessary estate information and follow up with representatives regarding claim filing.
  • Notate files with estate information and accurately document accounts.
  • Negotiate payment arrangements and follow up on payment arrangements.
  • Send confirmation and settlement letters as required.
  • Respond to all voicemail messages daily.
Requirements
  • A high school diploma, GED, or equivalent.
  • Minimum of 2 years of customer service experience or 1 year of collections experience.
What We Offer
  • Competitive base wage.
  • Monthly commission and bonus opportunities available on most teams.
  • A Monday through Friday schedule that you set the week before, with no weekends.
  • Benefits, including medical, dental, vision, life, and more, starting the 1st of the month after hire date.
  • Paid time off accrued from start date.
  • Free food and a free workout facility at our corporate office.
  • A casual dress code where jeans are okay every day.
Why Work with Us?

We are committed to hiring a diverse workforce and creating a culture that values creativity, innovation, and industry excellence. We offer a healthy work-life balance and prioritize the well-being of our employees.

We are accessible by three metro transit stations on 494 and are an Equal Opportunity Employer & Veteran Friendly.



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