Account Representative

1 month ago

Minneapolis, Minnesota, United States Gurstel Law Firm P C Full time
About Gurstel Law Firm, P.C.

Gurstel Law Firm, P.C. is a multi-state litigation law firm representing creditors in all aspects of the legal collection process. Our firm is headquartered in Golden Valley, Minnesota, with offices in Arizona, California, Iowa, Nebraska, Nevada, Utah, Wisconsin, and Wyoming.

Our Culture

We operate on our Core Values of Doing Right, Achieving Results, and Maintaining our Integrity. We champion diversity and are a fast-paced, enthusiastic group of people. Success is celebrated, and we are looking for individuals who share those same values with the drive to exceed expectations and think outside the box.

Job Summary

As a Credit Recovery Specialist, you will be responsible for performing a variety of tasks, including:

  • Collection of assigned accounts going through the pre-legal and judgment collection process
  • Recovering unpaid account balances and judgments owed by businesses and individuals in compliance with our standard operating procedures and client requirements
  • Managing priority files assigned to you and your team
Key Responsibilities
  • Professional communication skills with the ability to set up repayment plans and document all communication and transactions
  • Time Management: ability to manage one's own time and prioritize high-volume tasks
  • Excellent verbal and written communication skills: ability to write detailed letters, review reports, and communicate effectively with clients and consumers in a professional and thorough manner
  • Clerical: knowledge of administrative and clerical procedures and systems, such as word processing
  • The ability to manage files and records, create and send appropriate correspondence in accordance with state and federal laws, and prepare collection letters for attorney review
  • Customer Service: knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Judgment and Decision Making: ability to consider the relative costs and benefits of potential actions to choose the most appropriate one and make proper recommendations for client review
  • Complex Problem Solving: ability to identify complex problems and review related information to develop and evaluate options and implement solutions
  • Tools/Technology Required: MS Word, MS Excel, MS Outlook, Word Perfect, copier, fax, and scanner
  • All other duties as may be assigned
Qualifications and Skills
  • High School or GED
  • Prefer two (2) years of customer service or collections experience
  • Knowledge of FDCPA regulations a plus
  • Bi-lingual a plus
  • Must be able to adhere to the Firm's core values: Do right, achieve results, maintain integrity
  • Ability to multitask and work in a fast-paced environment
  • High level of attention to detail
  • Excellent communication and organizational skills
  • Ability to prioritize deadlines and commitments
  • Self-Starter and forward thinker
  • Professional Demeanor
  • Knowledge of CLS collection software is a plus
  • 75+ WPM typing skills
Competencies
  • Accountability 20%
  • Computer Skills 10%
  • Customer Service 20%
  • Decision Making 30%
  • Ethics 20%

This position requires up to 0-5% travel. Travel excludes local commute.

Compensation and Benefits
  • Medical, Dental, Vision, STD, LTD, Life, 401k, and Profit Sharing
  • Paid Time Off (PTO)/ Paid Holidays

We are looking for individuals who share our Core Values: Do Right, Achieve Results, and Maintain Integrity.

EOE

If you are based in California, you can read information for California residents linked here

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