Program Manager Compliance Operations Specialist

2 days ago


Alpharetta GA, United States PDI Technologies Full time
Program Operations Manager

At PDI Technologies, we empower leading convenience retail and petroleum brands with innovative technology solutions that drive growth and operational efficiency.

We connect convenience across the globe, empowering businesses to increase productivity, make informed decisions, and engage faster with customers through loyalty programs, shopper insights, and real-time market intelligence via mobile applications.

As a Program Operations Manager, you will serve as a key liaison between clients and internal teams, ensuring the successful delivery of programs while maintaining strong client relationships.

This role involves overseeing the onboarding, planning, execution, and completion of multiple projects within a program to ensure alignment with client expectations and organizational goals.

Key Responsibilities:
  • Manage timelines, budgets, resources, and client communications to drive long-term account success and client satisfaction.
  • Develop and implement relationship management plans for complex existing customer accounts.
  • Build relationships with relevant decision-makers and influencers to ensure effective communication and resolution of issues.
  • Contribute to data and analytics reports to provide valuable insights into the program.
  • Assist in stakeholder engagement through meetings, events, and supporting materials to promote understanding and commitment.
  • Plan and deliver small projects or workstreams using appropriate project management methodologies.
  • Support the delivery of within-project and independent assurance reviews to ensure adherence to time, budget, and quality standards.
Requirements:
  • Bachelor's Degree in a relevant field or equivalent work experience.
  • ~2 to 5 years of program management or related experience.
  • Proficiency in data collection and analysis, project management methodologies, and customer service delivery.

PDI Technologies values diversity, inclusion, and authenticity, fostering a supportive environment for all employees.



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