Account Manager/Collection Specialist

3 days ago


Panama City, Florida, United States Institute of Inspection , Cleaning and Restoration Certification Full time
Job Title: Account Manager/Collection Specialist

We are seeking a highly skilled and motivated Account Manager/Collection Specialist to join our team. As a key member of our team, you will be responsible for monitoring accounts, identifying overdue payments, and finding and contacting customers to arrange debt payoffs.

Key Responsibilities:
  • Monitor accounts to identify overdue payments
  • Find and contact customers to arrange debt payoffs
  • Keep accurate records and report on collection activity
  • Take actions to encourage timely debt payments, including sending proper notices and placing liens if necessary
  • Resolve billing and customer credit issues
  • Maintain internal and external communications
  • Prepare open invoice reports
  • Perform job close-out
  • Assist other departments as needed
Requirements:
  • 2+ years of collections or collections-related experience
  • Knowledge of billing procedures and collection techniques
  • Familiarity with laws related to debt collection
  • Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
  • Polite, confident, and excellent customer service skills, including listening and questioning skills
  • Ability to remain calm and professional during tense or stressful situations
  • Excellent organizational skills and strong attention to detail
  • Very self-motivated and goal-oriented
  • Ability to multi-task
  • Capability to work in a fast-paced, team-oriented office environment
  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
  • Ability to learn new software, including Xactimate and proprietary software
  • Minimum of HSD/GED preferred
  • Ability to successfully complete a background check subject to applicable law
Working Conditions:
  • 45 hours/week, flexible to work overtime when required
  • Vary between 7 a.m. and 7 p.m.
Compensation:

$17.00 per hour


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