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Account Manager

2 months ago

Panama City, Florida, United States Border States Full time
Job Summary

As a key member of our Sales and Marketing team, the Account Manager will be responsible for managing assigned customer account relationships and driving sales growth. This role requires a strong understanding of our products and services, as well as excellent communication and interpersonal skills.

Responsibilities
  • Develop and execute sales strategies to penetrate and grow current and prospect medium opportunity accounts.
  • Meet or exceed daily outreach expectations through a consistent process in a structured account planning environment.
  • Identify targeted opportunities that align to active promotions and new / increased capabilities.
  • Prospect, validate, and convert new opportunity prospects by identifying and targeting appropriate influencers and positioning company appropriately vs. competition.
  • Understand customer business objectives & translate into a company differentiated advantage.
  • Translates customer business objectives into a company differentiated advantage by understanding desired customer business outcomes.
  • Keeps current with company offerings, value advantage, & competitive landscape.
  • Guides high opportunity accounts to Senior Account Manager when appropriate.
  • Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required.
  • Provides customers with timely follow-up on technical inquiries and requests; this may be needed after business hours as well.
  • Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
  • Directs the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer.
  • Coordinates sales strategies with preferred vendors to maximize customer sales potential.
  • Actively manages and directs company sales and support resources to maximize the sales and profit potential in support of all products, markets and specialist team opportunities for BSE.
  • Participates in and advises sales management on the implementation and success of marketing plans and strategies.
  • Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service and support, competition, procedures and market / customer potential.
  • Provides strategic input to the pricing and purchasing departments on competitive issues related to price / margin strategy, product evaluations, electrical code requirements, inventory requirements, and other related sales, marketing and service functions.
Requirements
  • Four-year business, sales, marketing or trade degree or the equivalent in related work experiences.
  • Two-years of prior distribution, customer service, marketing, quotation or sales experience preferred.
  • Experience with contract negotiation.
  • Experience with presenting in front of a large group.
  • Ability to read, write and speak in English required.
  • Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email and SAP software.
Skills and Abilities
  • Consistently provides responsive, quality service to meet and exceed customer expectations.
  • Technical competence in understanding electrical systems.
  • Excellent interpersonal, written and verbal communication skills.
  • Ability to effectively plan and organize.
  • Excellent customer service skills include being competent, accurate, responsive and engaged.
  • Ability to read a one-line diagram (electrical drawings).
Physical Requirements

Frequency at which you would carry/lift in a typical day:

  • Lift from Waist: < than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
  • Lift from Floor: < than 10 lbs. - Frequently 10 to 25 lbs. - Frequently 26 to 50 lbs. - Frequently 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
  • Carried for Distance: < than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all

Frequency at which you would do the following in a typical day:

  • Sitting (a continuous period of being seated) - Continuously
  • Standing (for sustained periods of time) - Frequently
  • Walking (moving about on foot to accomplish tasks) - Frequently
  • Bending/stooping (downward and forward) - Frequently
  • Crawling (moving about on hands and knees or hands and feet) - Not at all
  • Climbing/Walking Stairs (ascending or descending) - Frequently
  • Reaching (extending arms in any direction) - Frequently
  • Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
  • Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
  • Balancing (maintaining body equilibrium to prevent falling) - Occasionally
  • Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
  • Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
  • Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
  • Grasping (Applying pressure to an object with the fingers and palm) - Continuously
  • Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
  • Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
  • Driving (the control and operation of a motor vehicle) - Frequently
  • Desk work (work usually performed at a desk) - Frequently
  • Use of a computer - Continuously
  • Use of a telephone - Continously
  • Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
  • Exposure (to adverse weather & temperature conditions) - Occasionally
  • Travel - Frequently