Automation Support Specialist

3 weeks ago

Saint Charles, Missouri, United States MiTek USA Full time
Job Summary

As an Automation Support Specialist at MiTek USA, you will play a critical role in delivering exceptional service to our customers by providing product and service information, troubleshooting and supporting MiTek Automation equipment, and assisting with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, or in-person, resolving issues related to MiTek Automation equipment.
  • Maintain accurate records of customer interactions, issues, and resolutions using Salesforce.
  • Follow up with customers within 3 business days to ensure issues are resolved and provide additional support as needed.
  • Collaborate with cross-functional teams, including manufacturing and shipping, to ensure seamless order fulfillment and customer satisfaction.
  • Document and communicate customer feedback, including complaints, to management for process improvements.
  • Quote parts accurately using computer systems or special promotions as applicable.
  • Recommend potential products or services to management by analyzing customer needs and providing solutions.
  • Comply with established procedures for sales order entry, returned materials authorizations (RMAs), parts quotes, and phone call tracking.
  • Initiate callbacks to and follow up with customers in the event of backorders and other unexpected changes or delays.
  • Process orders, make changes, track, or cancel orders by following order entry procedures.
  • Provide basic part number identification for supported machinery using drawings, parts guides, or equipment manuals.
  • Contribute to and collaborate with other support technicians to ensure seamless support and knowledge sharing.
Requirements
  • Associate's degree in Automation Technology or related field required.
  • Up to 1 year of experience in Automation, Electrical, or Component manufacturing industry required.
  • Equivalent combination of experience and education may substitute on a year-for-year basis.
  • Ability to read and understand prints and schematics.
  • Ability to use small hand-power tools, including reading a tape measure with 1/32-inch increments.
  • Able to use Microsoft Office Applications.
Soft Skills
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a team environment.
  • Customer service skills.
  • Multi-tasking skills.
Additional Requirements
  • 20% travel required for training and occasional meetings.
Physical Demands
  • This role is performed in an office environment where a computer, telephone, and other office equipment are used as needed to perform the duties of the role.
  • This role may need to access areas within the building that are undergoing renovations, which may contain job site hazards.
  • Occasionally, this role will require pushing, pulling, bending, lifting, and moving up to 25 pounds.
MiTek Perks
  • Flexible Paid Time Off - take as much time off as you need.
  • Medical, Dental, and Vision Insurance begin on Day 1.
  • Profit Sharing Plan and Annual Incentive Plan.
  • 13 Paid Holidays.
  • 401k Plan with Matching Contributions.
  • Paid Parental Leave and Paid Caregiver Leave.
  • A variety of Medical, Dental, and Vision Plans to choose from.
  • Short-Term Disability Coverage, Long-Term Disability Coverage, and Life Insurance.
  • Tuition Reimbursement.
  • Career advancement and training opportunities.
About MiTek

MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.

MiTek is an E-Verify and Drug and Tobacco-Free Workplace.

We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.

For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.

www.mii.com

  • Automation Support Specialist

    4 weeks ago

    Saint Charles, Missouri, United States MiTek USA Full time

    Job SummaryAs an Automation Support Technician at MiTek USA, you will play a critical role in delivering exceptional service to our customers by providing product and service information, troubleshooting and supporting MiTek Automation equipment, and assisting with customer inquiries and issues. This is an exciting opportunity to join a dynamic team and...

  • Automation Systems Specialist

    4 weeks ago

    Saint Charles, Missouri, United States INTECH Full time

    About the PositionWe are seeking a skilled Automation Systems Specialist to join our team at INTECH. The ideal candidate will have expertise in designing and implementing specialized control systems, including DCS, SIS, and FGS, with a strong focus on Yokogawa Systems.Key ResponsibilitiesDesign and implement control systems for industrial automation...

  • Industrial Automation Specialist

    4 weeks ago

    Saint Charles, Missouri, United States INTECH Full time

    About the RoleWe are seeking an experienced Industrial Automation Specialist to join our team at INTECH. The successful candidate will be responsible for designing and implementing specialized control systems, including DCS, SIS, and FGS, with expertise in Allen Bradley, Yokogawa, and Honeywell Systems.Key Responsibilities:Design and implement control...

  • Automation Maintenance Specialist

    4 weeks ago

    Saint Charles, Missouri, United States Sterling Engineering Full time

    Automation Maintenance Technician Job DescriptionSterling Engineering is seeking an experienced Automation Maintenance Technician to join our team in St. Charles, IL. As an Automation Maintenance Technician, you will be responsible for monitoring, analyzing, and repairing machine problems with manufacturing engineering and production supervisors.Key...

  • Automation Maintenance Specialist

    4 weeks ago

    Saint Charles, Missouri, United States Sterling Engineering Full time

    Job Title: Automation Maintenance TechnicianSterling Engineering is seeking a skilled Automation Maintenance Technician to join our team. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our manufacturing equipment.Job Summary:We are looking for a highly motivated and experienced Automation Maintenance...

  • Automation Maintenance Specialist

    4 weeks ago

    Saint Charles, Missouri, United States Sterling Engineering Full time

    Job Title: Automation Maintenance TechnicianSterling Engineering is seeking an experienced Automation Maintenance Technician to join our team in St. Charles, IL. As a key member of our manufacturing team, you will be responsible for monitoring, analyzing, and repairing machine problems to ensure optimal production efficiency.Job Duties:Monitor and analyze...

  • Automated Assembly Specialist

    4 weeks ago

    Saint Joseph, Missouri, United States COLSON GROUP HOLDINGS, LLC Full time

    Job SummaryThe Automated Assembly Specialist will play a crucial role in driving business growth by ensuring the smooth operation of automated assembly machines. Under the guidance of the Production Supervisor, this individual will be responsible for setting up and operating machines, handling materials, and maintaining accurate records in Epicor and process...

  • Pharmacy Support Specialist

    4 weeks ago

    Saint Charles, Missouri, United States SSM Health Full time

    Job Summary:At SSM Health, we are seeking a skilled Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a vital role in supporting our pharmacists in providing exceptional patient care. Your responsibilities will include reviewing prescription orders, locating medications, preparing and labeling medications, and delivering them to...

  • Automation Systems Specialist

    4 weeks ago

    Saint Joseph, Missouri, United States Nestl Purina North America Full time

    We are a leader in the pet care industry, with a strong focus on innovation and customer satisfaction. As a Controls Technical Specialist II, you will play a key role in ensuring the accuracy, reliability, and system controls data credibility of PLC and PC-based automation systems.In this role, you will oversee PLC upgrades and wiring modifications on...

  • Automation Maintenance Specialist

    4 weeks ago

    Saint Joseph, Missouri, United States Colson Group Holdings LLC Full time

    Job SummaryWe are seeking a skilled and experienced Automation Maintenance Specialist to join our team at Colson Group Holdings LLC. As an Automation Maintenance Specialist, you will be responsible for ensuring the smooth operation of our facility's control systems and performing maintenance tasks to keep our equipment running efficiently.Key...

  • Healthcare Support Specialist

    3 weeks ago

    Saint Charles, Missouri, United States Aegis Therapies Full time

    **Unlock Your Potential in Healthcare**Aegis Therapies is committed to providing exceptional care and support to our patients. We are seeking a skilled and compassionate Healthcare Support Specialist to join our team.As a Healthcare Support Specialist, you will play a vital role in providing support to our rehabilitation team, including physical,...

  • Therapy Support Specialist

    1 month ago

    Saint Charles, Missouri, United States Select Medical Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Therapy Support Specialist to join our team at Select Medical. As a Therapy Support Specialist, you will play a vital role in providing exceptional patient care and supporting our therapy team in delivering high-quality services.ResponsibilitiesAssist patients with transfers, lifts, and...

  • Desktop Support Specialist

    4 weeks ago

    Saint Charles, Missouri, United States Pyramid Consulting Full time

    Job Summary:Pyramid Consulting is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining computer systems.Key Responsibilities: Repair, test, image, and clean PCs, laptops, monitors,...

  • Caregiver Support Specialist

    3 weeks ago

    Saint Charles, Missouri, United States Bickford Senior Living Full time

    About the Role:We are seeking a compassionate and dedicated Caregiver Support Specialist to join our team at Bickford Senior Living. As a Caregiver Support Specialist, you will play a vital role in supporting the daily needs of our residents, ensuring they receive the highest quality care and maintain their dignity.Responsibilities:Know the residents you...

  • Administrative Support Specialist

    4 weeks ago

    Saint Charles, Missouri, United States Just In Time Staffing LLC Full time

    Job DescriptionJob Title: Administrative Support SpecialistPay: $24.00Hours: Mon - Fri 8am - 4:30pmPosition Type: Temp to hireLocation: St. Charles, ILRequirements: Resume, InterviewWe are seeking a highly organized and detail-oriented Administrative Support Specialist to assist with the daily administrative operations of our company. The ideal candidate...

  • Electrical Systems Specialist

    3 weeks ago

    Saint Charles, Missouri, United States General Mills Full time

    Electrical Systems SpecialistGeneral Mills is seeking an Electrical Systems Specialist to join our manufacturing team. As an Electrical Systems Specialist, you will be responsible for supporting production packaging and processing operations, sanitation, and participation in startup, changeover, and shutdown of operating equipment.Key...

  • Healthcare Support Specialist

    4 weeks ago

    Saint Charles, Missouri, United States Aegis Therapies Full time

    **Unlock Your Potential in Healthcare**At Aegis Therapies, we're committed to providing exceptional care and support to our patients. As a **Healthcare Support Specialist**, you'll play a vital role in our rehabilitation team, working alongside physical, occupational, and speech therapists to make a meaningful difference in people's lives.**Key...

  • Instrumentation and Control Systems Specialist

    4 weeks ago

    Saint Charles, Missouri, United States INTECH Full time

    About the PositionWe are seeking a highly skilled Instrumentation and Control Systems Specialist to join our team at INTECH. As a key member of our engineering team, you will be responsible for designing and implementing specialized control systems, including DCS, SIS, and FGS, with expertise in Allen Bradley, Yokogawa, and Honeywell systems.Key...

  • Administrative Support Specialist

    3 weeks ago

    Saint Charles, Missouri, United States Wise Plastics Technologies Full time

    Job Summary:As an Administrative Support Specialist at Wise Plastics Technologies, you will play a vital role in ensuring the smooth operation of our front desk and reception area. Your primary function will be to manage the front desk, greet visitors in a professional and welcoming manner, and provide administrative support to various teams, including...

  • Contractor Support Specialist

    4 weeks ago

    Saint Charles, Missouri, United States FTL Finance Full time

    Contractor Support SpecialistAs a key member of our team, you will play a vital role in developing and nurturing established contractor relationships through support, training, and top-tier customer service.This role reports to the Contractor Support Manager and will have a significant impact on the contractor experience.At FTL Finance, we take pride in...