Customer Service Representative

7 days ago


Englewood, Colorado, United States Inbank Full time

At InBank, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Financial Solutions Specialist. This role is 100% in-person in DTC.

SUMMARY OF JOB:

  • Assist clients with day-to-day customer service requests, including complex issues and interactions regarding customer inquiries, new accounts, and ongoing relationship needs for both depository and lending clients.
  • Perform transfers, loan payments, and wire transactions.
  • Open consumer new accounts with supporting products and services, including online banking, mobile banking, and debit cards.
  • Inform customers about all banking products and services; identify and cross-sell referral opportunities to broaden the customer's banking relationship.
  • Meet/exceed sales and referral goals and meet/exceed individual and branch targets.

JOB RESPONSIBILITIES:

We are looking for a detail-oriented and organized individual who can provide excellent customer service, build relationships with customers, and work effectively in a fast-paced environment.

Key Responsibilities:

  1. Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  2. Build relationships with customers, identifying their financial needs and providing solutions that meet those needs.
  3. Maintain knowledge of bank products and services, ensuring that customers are informed and up-to-date on available options.
  4. Meet/exceed sales and referral goals, working collaboratively with colleagues to achieve branch targets.

Requirements:

  • High School Diploma or Equivalent
  • 1+ years experience in sales, teller, new accounts, or loan processing
  • Proficient with Microsoft Office Suite

Benefits:

  • $18-$20 per hour (Targeted hiring range based on experience)
  • Annual bonus based on Company Bonus Plan/Individual Performance
  • Medical, Dental, Vision insurance
  • Paid Time Off: Vacation and sick leave, as well as paid Bank Holidays
  • 401(k): Company match begins with the first contribution and follows the company vesting schedule
  • Other: access to career training and development opportunities, employee discounts

About Us:

InBank is an Equal Opportunity Employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.



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