Customer Service Representative Position

3 weeks ago


Englewood, Colorado, United States Kelly Burns - State Farm Agent Full time

Job Description

At Kelly Burns State Farm Agency, we are looking for a skilled Customer Relations Representative to join our team. In this role, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and promoting our insurance products.

The ideal candidate will have excellent communication skills, be customer-focused, and possess a proactive approach to problem-solving. If you are a team player with a passion for helping others, we encourage you to apply.

Estimated Salary: $50,000 - $65,000 per year (dependent on experience)

Company Overview:

  • Kelly Burns State Farm Agency is an equal opportunity employer committed to diversity and inclusion

Benefits:

  • Salary plus commission & annual bonus
  • 15 Days PTO per calendar year, plus paid holidays
  • Health and retirement benefits with matching contributions
  • Flexible Hours

Key Responsibilities:

  • Establish customer relationships and follow up as needed
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused review process to educate clients about insurance options

Required Skills and Qualifications:

  • No experience required; willing to train the right person
  • Able to effectively relate to customers, answer their questions, and anticipate their needs
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving


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