Furniture Sales Professional

3 weeks ago

Washington, Washington, D.C., United States La-Z-Boy Inc. Full time
Drive Sales and Deliver Exceptional Customer Experiences

Joybird, a leading provider of handcrafted custom-built furniture, seeks an experienced sales professional to join its Retail Sales team.

Job Overview:
  • Responsible for driving sales in Joybird's showrooms and delivering exceptional customer experiences.
  • Demonstrate passion for driving the customer service experience and exhibit aptitude for managerial responsibilities as a Key Holder.

Key Responsibilities:

  1. Opening and closing the store, performing other duties in the absence of management, and ensuring that the store is meeting financial goals and providing excellent service to guests.
  2. Serving as a role model to the sales team in sales generation and customer service, relentlessly delivering an exceptional customer experience.
  3. Maintaining the showrooms' design and visual standards using merchandising guidelines and maximizing sales by growing and maintaining a strong client base.
  4. Assisting leadership in creating programs and initiatives to enhance customer experiences and sharing valuable insights with product, marketing, and technology teams regarding customer needs and feedback.
  5. Listening and acknowledging customer feedback and complaints, empathizing, and presenting the best possible solution.

Requirements:

  • 2+ years of retail sales experience with shift supervision, strong interpersonal and customer service skills, and no travel required.
  • Able to work a flexible schedule including mornings, evenings, weekends, and holidays.
  • Possession of knowledge of the furniture industry and proficiency in Mac operating systems and Microsoft office.
  • Strong leadership and communication skills, both written and verbal.

Compensation:

$18 per hour + commission. Estimated annual salary: $40,000-$60,000 based on performance.

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