Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled Senior Customer Service Representative to join our team at Packaging Corporation of America. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.
Key Responsibilities:
- Respond to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates.
- Receive new orders and monitor the status of current orders.
- Resolve customer complaints and requests for billing adjustments.
- Communicate significant information regarding customer accounts/orders to appropriate internal departments.
- Coordinate customer requests for product specifications, availability, shipping, quotations, and estimates.
- Serve as a link between the customer and the design, sales, and production teams to meet customer requirements.
- Investigate and resolve customer complaints, including billing issues, and escalate to Manager or appropriate internal departments when needed.
Requirements:
- Five (5) years' previous work experience in a customer service role with experience handling customer orders on an order entry system.
- Maintaining/building strong positive customer business relationships.
- Strong working knowledge of computer systems, including experience with Microsoft Word, Excel, and Outlook.
- Two (2) years' previous work experience in the manufacturing sector, containerboard, and corrugated packaging industry.
- The ability to network and build relationships with individuals of various experience and corporate positions.
- Strong analytical skills with the ability to handle detail-oriented tasks and review multiple documents and reports.
- Above-average written and verbal communication skills with the ability to communicate to multiple audiences and purposes.
What We Offer:
PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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