Customer Service Liaison
4 weeks ago
State Farm Insurance
**Job Summary:**
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative.
**Key Responsibilities:**
* Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions
* Process policy changes, claims, and payments accurately and efficiently
* Maintain customer records and update information as necessary
* Collaborate with team members to ensure seamless customer experiences
* Promote and cross-sell insurance products and services to meet customer needs
* Handle escalated customer complaints and concerns with professionalism and empathy
* Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
* Participate in ongoing training and development programs to enhance knowledge and skills
**What We Offer:**
* A dynamic and collaborative work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package
**Requirements:**
* High school diploma or equivalent required
* 1-2 years of customer service experience preferred
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment
**Why State Farm Insurance?**
State Farm Insurance is a leading provider of insurance and financial services. We are committed to helping our customers achieve their goals and protect their assets. Our team is dedicated to providing exceptional service and support to our customers, and we are seeking like-minded individuals to join our team.
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