Expert Technical Solutions Specialist
2 months ago
We are seeking an Expert Technical Solutions Specialist to join our Support organization. As a key member of our team, you will be responsible for delivering post-sales support and solutions to our customer base, serving as an advocate for customer needs.
Job DescriptionAs a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. You will have an in-depth understanding of all Oracle products and be highly experienced in multiple platforms, allowing you to complete assigned duties with minimal direction from management.
Key Responsibilities- Resolving post-sales non-technical customer inquiries via phone and electronic means
- Technical questions regarding the use of and troubleshooting for our Electronic Support Services
- Facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
To be successful in this role, you will need:
- Excellent communication and problem-solving skills
- Strong technical knowledge of Oracle products and platforms
- Ability to work independently and as part of a team
Oracle offers a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Short-term disability and long-term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
The estimated salary range for this role is $44,900 to $126,100 per annum, based on the location and job requirements.
About OracleOracle is a leading provider of enterprise software solutions, and we are committed to delivering exceptional support and solutions to our customers. As an Expert Technical Solutions Specialist, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization.
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