Branch Manager

7 days ago


Edison, New Jersey, United States Minuteman Security and Life Safety Full time
Job Summary

The Operations Director is responsible for the overall execution and performance of the field operations staff at their assigned branch.

They ensure the branch goals and objectives are successfully met to support overall company goals.

A successful candidate for the Operations Director will have the ability to establish and maintain effective relationships with internal staff, external customers, and vendors.

The Operations Director role requires a candidate with a blend of previous experience managing projects and technical field experience.

Key Responsibilities
  1. The most important responsibility of the Operations Director is to lead project teams to deliver projects on time and under budget, while maintaining client relationships and continuously improving the company reputation.

  2. Lead personal development of operations account managers, project managers, engineers, installers and technicians.

  3. Maintain and enhance company engineering standards.

  4. Lead and serve on branch innovation team to keep company on the leading edge of innovation in terms of products and solutions, as well as mechanisms of delivery.

Criteria for Success

The company views itself as a design-build service company.

We recognize that earning and maintaining that status requires continuous improvement of people and processes.

The most important criteria for this role will be the company's success in improving its position/posture around this key aspect of our delivery.

KPI's include:

  • Project Profitability
  • Team utilization
  • Client Satisfaction
  • High ratio of entry level hires, fomented by internal promotions.
Additional Responsibilities
  • Provide general supervision of field operations staff, ensuring schedules are maintained and projects proceed according to plans, job specifications and cost estimates.
  • Recruit, hire, train and retain field operations staff and oversee junior staff development.
  • Respond and resolve customer satisfaction issues and lead resolution of escalated client or project issues.
  • Coordinate and engage with relevant departments related to Installation projects/Service delivery.
  • Oversee Sales-to-Ops handoff; confirm receipt of deliverables for project prior to scheduling.
  • Coordinate Operations and Purchasing teams to ensure timely materials deliverables.
  • Site visits to ensure quality control of various projects; ensure conformance to client specifications also ensuring company standards.
  • Assist with Accounts Receivable collection efforts.
  • Serve as safety champion for responsible branch; ensure reports, incidents, workers' compensation (injury) reports, OSHA logs are funneled to the proper personnel and filing are up-to-date and complete.
Requirements
  • Possess a valid state issued driver's license.
  • Minimum 7 years of experience in Engineering or Project Management in the security systems industry preferred.
  • Proficient with MS Office Suite such as Microsoft Projects, Microsoft Excel, Microsoft Word, and Microsoft Outlook.
  • Understanding ERP use and project financial controls generally.
  • Comprehensive understanding of installation methods, best practices, and procedures.
  • Ability to establish and maintain effective working relationships with both internal and external customers.
  • Self-motivated with the ability to motivate and influence others.
  • Excellent organizational and prioritization skills; ability to identify tasks and delegate.
  • Strong planning and reporting skills; possess excellent follow-up skills.


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