Case Manager
2 weeks ago
American Addiction Centers is seeking a highly skilled and compassionate Case Manager to join our team. As a Case Manager, you will play a critical role in providing quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders.
Key Responsibilities- Manage treatment services for assigned caseload, including initial and ongoing coordination of care, program engagement, advocacy, behavior intervention, LOC transitions, aftercare, follow-up, and discharge planning.
- Communicate with the Counseling and Utilization Review teams on all aspects of patient care.
- Perform all case management requirements in accordance with designated scope, state laws, substance use treatment boards, and professional ethical guidelines.
- Maintain a patient caseload and provide weekly coordination of care to improve patient adherence to treatment and follow-up care.
- Complete aftercare assessments, discharge plans, and required contacts according to policy timelines.
- Maintain and document communication with Business Development representatives, including provision of ongoing professional coordination with referents, families, legal entities, monitoring programs, Employee Assistance Programs, and employers as necessary.
- Facilitate life skills and recovery groups as assigned.
- Establish patient connections and use of alumni apps.
- Provide and document weekly sessions with patients addressing recovery stability, adherence to prescribed treatment, active coordination of care, transition of care issues, behavior intervention, coordination of care, and discharge planning.
- Manage, address, and document patient behavioral concerns and crisis situations as needed.
- Attend weekly treatment team meetings as assigned per caseload.
- Address aftercare issues related to ongoing treatment needs, medication-assisted treatment, transitional housing, employment, transportation, support groups, community resources, healthcare appointments, and other support services.
- Complete and/or manage completion and timely transmission of necessary treatment documentation for Family and Medical Leave Act, Short-Term Disability Insurance, Return on Investment reports, and other outside agency reports as needed.
- Ensure that all documentation meets policy, licensure, accreditation, and standards for services in a timely manner following the American Addiction Centers' documentation policy guidelines.
- Communicate efficiently with other departments to ensure the best care for patients.
- Understand and abide by State Department standards, facility accreditation, as well as American Addiction Centers' policy and procedures.
- Identify, evaluate, and address situations which may be potentially harmful to patients and report any patient or safety concerns to the assigned counselor and Clinical Director.
- Adhere to company code of ethics and maintain professional boundaries with patients at all times.
- Act in a manner that is respectful of patient rights and demonstrates an understanding of each patient's unique recovery needs.
- Communicate with all staff, patients, and families using excellent professional written and verbal skills.
- Participate in required clinical supervision, training, and staff meetings.
- Work as a larger interdisciplinary team along with other departments to ensure quality of care.
- Demonstrate dependability and adaptability with patients and staff.
- Maintain confidentiality of patient and company information.
- Abide by the standards of the Health Insurance Portability and Accountability Act and 42 CFR Part 2 guidelines.
- Maintain upkeep of personal professional certification and Continuing Education Units as required by state boards without lapse, holds, suspensions, or investigation.
- Assist in monitoring and managing patient community as a therapeutic milieu.
- Bachelor's Degree in Behavioral Sciences such as Human Services, Social Work, Psychology, or other related field required.
- State recognized (IC&RC) alcohol and drug counseling certification (or intern SUD counselor certification) required.
- Minimum of 2 years experience in a behavioral healthcare field and/or substance abuse recovery field.
- Experience in behavior health treatment including, but not limited to, group facilitation, behavior intervention, community liaison, as well as case management for individuals diagnosed with a substance use and/or mental health disorder.
- Knowledge of utilizing electronic health record software and documentation.
- Knowledge of ASAM criteria.
- Ability to read, write, and interpret written information, type documentation, present information to groups, and participate in meetings.
- Working knowledge of Microsoft Word, Excel, and Outlook.
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