Customer Experience Ambassador

7 days ago


Brooklyn, New York, United States Target Full time
About Target
Target is a Fortune 50 company with over 400,000 team members worldwide. We're an iconic brand and one of America's leading retailers. As a Small Format Team Member, you'll help all families discover the joy of everyday life.

We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. Our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

In this role, you'll delight our guests in all areas of the store, ensuring each guest has an enjoyable experience. You'll provide exceptional guest service, customizing each experience and anticipating guest needs.

The role of a Small Format Team Member can provide you with:
  • Knowledge of guest service fundamentals and experience building a guest first culture across the store
  • Experience in retail business fundamentals including: department sales trends, pricing and promotion strategies, inventory management, and process efficiency & improvement
  • Support for daily/weekly workload to support business priorities and deliver on sales goals

Responsibilities
Create a welcoming experience by authentically greeting all guests
Observe to quickly understand whether a guest needs assistance or wants to interact
Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience

Requirements
Able to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
Work both independently and with a team
Resolve guest questions quickly on the spot
Attention to detail and follow a multi-step process
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

Benefits
We offer competitive benefits from financial and education to well-being and beyond at target.com/careers. Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.

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