EV Charging Technical Support Specialist

4 days ago


Costa Mesa, California, United States ChargeTronix Full time
Job Summary

We are seeking a highly skilled EV Charging Technical Support Specialist to join our team at ChargeTronix. As a key member of our support team, you will be responsible for providing technical assistance and support to customers and field technicians regarding electric vehicle (EV) charging equipment.

You will troubleshoot issues, offer solutions, and ensure customer satisfaction. This role requires excellent communication skills, a strong technical background in electrical systems, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities
  • Provide prompt and courteous technical support to customers via phone, email, or chat.
  • Address inquiries related to EV charger installation, operation, maintenance, and troubleshooting.
  • Diagnose technical issues with EV charging equipment remotely.
  • Assist customers and field technicians with installation procedures, configuration settings, and software updates for EV charging stations.
  • Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system.
  • Collaborate with cross-functional teams to escalate complex issues and contribute to product improvement initiatives.
Requirements
  • Bachelor's degree in Electrical Engineering, Computer Science, or related field preferred but not required.
  • Proven experience in technical support or field service, preferably in the electric vehicle industry.
  • Strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and electrical codes.
  • Proficiency in using diagnostic tools and software for troubleshooting electronic devices.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences effectively.
What We Offer

As a valued member of our team, you will enjoy a competitive hourly rate of $32.00, a standard 8-hour shift from 8:30 a.m. to 5 p.m., Monday through Friday, with occasional travel to customer sites for on-site support or training sessions. We are an equal-opportunity employer and celebrate diversity, committed to creating an inclusive environment for all employees.



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