EV Charging Technical Support Specialist
3 days ago
We are seeking a highly skilled EV Charging Technical Support Specialist to join our team at ChargeTronix. As a key member of our support team, you will be responsible for providing technical assistance and support to customers and field technicians regarding electric vehicle (EV) charging equipment.
Key Responsibilities:
- Provide prompt and courteous technical support to customers via phone, email, or chat.
- Diagnose technical issues with EV charging equipment remotely and implement solutions efficiently.
- Assist customers and field technicians with installation procedures, configuration settings, and software updates for EV charging stations.
- Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system.
- Collaborate with cross-functional teams to escalate complex issues and contribute to product improvement initiatives.
Requirements
To be successful in this role, you will need:
- A strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and electrical codes.
- Proven experience in technical support or field service, preferably in the electric vehicle industry.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences effectively.
- A customer-focused attitude with a passion for providing exceptional service and support.
- The ability to work independently and prioritize tasks in a dynamic environment.
What We Offer
As a valued member of our team, you will enjoy:
- A competitive hourly rate of $32.00.
- A comprehensive benefits package, including dental insurance, health insurance, and paid time off.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply
If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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