EV Charging Technical Support Specialist

3 days ago


Costa Mesa, California, United States ChargeTronix Full time
Job Summary

We are seeking a highly skilled EV Charging Technical Support Specialist to join our team at ChargeTronix. As a key member of our support team, you will be responsible for providing technical assistance and support to customers and field technicians regarding electric vehicle (EV) charging equipment.

Key Responsibilities:

  • Provide prompt and courteous technical support to customers via phone, email, or chat.
  • Diagnose technical issues with EV charging equipment remotely and implement solutions efficiently.
  • Assist customers and field technicians with installation procedures, configuration settings, and software updates for EV charging stations.
  • Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system.
  • Collaborate with cross-functional teams to escalate complex issues and contribute to product improvement initiatives.

Requirements

To be successful in this role, you will need:

  • A strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and electrical codes.
  • Proven experience in technical support or field service, preferably in the electric vehicle industry.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences effectively.
  • A customer-focused attitude with a passion for providing exceptional service and support.
  • The ability to work independently and prioritize tasks in a dynamic environment.

What We Offer

As a valued member of our team, you will enjoy:

  • A competitive hourly rate of $32.00.
  • A comprehensive benefits package, including dental insurance, health insurance, and paid time off.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].



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