Housekeeping Operations Manager
2 days ago
The Housekeeping Manager is responsible for overseeing the efficient operations of the Housekeeping Department at The LaSalle Chicago Loop, a luxury hotel in the heart of Chicago's financial district. This role involves supervising a team of housekeeping staff, ensuring that all areas of the hotel, including guest rooms, public areas, and laundry facilities, are maintained to the highest standards of cleanliness and quality.
Responsibilities- Leadership and Supervision: Supervise and motivate a team of housekeeping staff to ensure that they are working efficiently and effectively to meet the needs of our guests.
- Quality Control: Conduct regular inspections of guest rooms and public areas to ensure that they meet the hotel's high standards of cleanliness and quality.
- Staff Management: Manage the scheduling, training, and development of housekeeping staff to ensure that they have the skills and knowledge needed to perform their jobs effectively.
- Guest Service: Respond to guest requests and concerns in a timely and professional manner, ensuring that all guests receive exceptional service and a high level of satisfaction.
- Inventory Management: Manage the inventory of housekeeping supplies and equipment, ensuring that the hotel is always well-stocked and that any issues are addressed promptly.
- Safety and Security: Ensure that all housekeeping staff are aware of and follow the hotel's safety and security procedures, including emergency protocols and guest privacy policies.
- Communication: Communicate effectively with other departments, including front desk, engineering, and maintenance, to ensure that all areas of the hotel are working together to provide exceptional service to our guests.
- Education: High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
- Experience: At least 5 years of experience in housekeeping or a related field, with a minimum of 2 years of supervisory experience.
- Skills: Excellent leadership and communication skills, with the ability to motivate and inspire a team of housekeeping staff. Strong attention to detail and ability to maintain high standards of quality and cleanliness. Ability to work effectively in a fast-paced environment and to prioritize tasks and manage time efficiently.
- Competitive Salary: The LaSalle Chicago Loop offers a competitive salary and benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan.
- Opportunities for Advancement: The LaSalle Chicago Loop is a dynamic and growing company, with opportunities for advancement and professional development.
- Collaborative Work Environment: Our hotel is a collaborative and supportive work environment, with a team of professionals who are passionate about delivering exceptional service to our guests.
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