Housekeeping Operations Manager

2 days ago


Chicago Illinois, United States The LaSalle Chicago Loop Full time
Job Summary

The Housekeeping Manager is responsible for overseeing the efficient operations of the Housekeeping Department at The LaSalle Chicago Loop, a luxury hotel in the heart of Chicago's financial district. This role involves supervising a team of housekeeping staff, ensuring that all areas of the hotel, including guest rooms, public areas, and laundry facilities, are maintained to the highest standards of cleanliness and quality.

Responsibilities
  • Leadership and Supervision: Supervise and motivate a team of housekeeping staff to ensure that they are working efficiently and effectively to meet the needs of our guests.
  • Quality Control: Conduct regular inspections of guest rooms and public areas to ensure that they meet the hotel's high standards of cleanliness and quality.
  • Staff Management: Manage the scheduling, training, and development of housekeeping staff to ensure that they have the skills and knowledge needed to perform their jobs effectively.
  • Guest Service: Respond to guest requests and concerns in a timely and professional manner, ensuring that all guests receive exceptional service and a high level of satisfaction.
  • Inventory Management: Manage the inventory of housekeeping supplies and equipment, ensuring that the hotel is always well-stocked and that any issues are addressed promptly.
  • Safety and Security: Ensure that all housekeeping staff are aware of and follow the hotel's safety and security procedures, including emergency protocols and guest privacy policies.
  • Communication: Communicate effectively with other departments, including front desk, engineering, and maintenance, to ensure that all areas of the hotel are working together to provide exceptional service to our guests.
Requirements
  • Education: High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Experience: At least 5 years of experience in housekeeping or a related field, with a minimum of 2 years of supervisory experience.
  • Skills: Excellent leadership and communication skills, with the ability to motivate and inspire a team of housekeeping staff. Strong attention to detail and ability to maintain high standards of quality and cleanliness. Ability to work effectively in a fast-paced environment and to prioritize tasks and manage time efficiently.
Benefits
  • Competitive Salary: The LaSalle Chicago Loop offers a competitive salary and benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan.
  • Opportunities for Advancement: The LaSalle Chicago Loop is a dynamic and growing company, with opportunities for advancement and professional development.
  • Collaborative Work Environment: Our hotel is a collaborative and supportive work environment, with a team of professionals who are passionate about delivering exceptional service to our guests.


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