Business Operations Analyst
4 weeks ago
We are seeking a highly motivated Business Operations Analyst to drive insights and strategy within our Customer Experience Wireless Skill Management department. As a key member of our team, you will be responsible for simplifying and enhancing the agent experience, developing expertise around products, and determining training material using a combination of data, observation, and feedback.
Key Responsibilities:
- Actively support efforts to simplify and enhance the agent experience
- Develop expertise around products to provide SME support
- Determine training material using data, observation, and feedback
- Collaborate with internal teams to ensure front-line teams have the resources to be successful
- Continuously improve processes to provide a world-class customer experience
Requirements:
- Bachelor's degree or 3+ years of relevant experience
- Strong written and verbal communication skills
- Ability to achieve great results while working with ambiguous scopes and changing priorities
- Self-motivation and ability to maintain a positive attitude in stressful situations
What We Offer:
- Competitive salary range: $63,150.00 - $90,000.00 per year
- Flexible time away plan
- 401(k) Plan with company match
- ESPP
- Career opportunities
About Us:
- DISH is a leading provider of connectivity solutions
- We offer a range of products and services, including satellite television, live-streaming, and mobile plans
- We are committed to fostering an inclusive and equitable workplace
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