Senior Business Operations Analyst

4 weeks ago


Englewood, Colorado, United States DISH Full time
Job Summary

DISH, a leading provider of connectivity solutions, is seeking a highly skilled Senior Business Operations Analyst to join its team. As a key member of the Video Services team, you will play a critical role in delivering an award-winning TV experience to millions of customers.

Key Responsibilities:

  • Identify emerging issues affecting our consumers and lead the analysis of current command center processes to drive efficiency and cost savings.
  • Develop and implement new alerting mechanisms using cutting-edge tool sets, such as New Relic and Conviva.
  • Collaborate with cross-functional teams to build relationships and processes that drive business improvement.
  • Maintain and analyze dashboards and platform KPIs to enhance the customer experience.
  • Serve as a subject matter expert on content, processes, and procedures.

Requirements

  • Bachelor's degree from a four-year college or university and 2+ years of work experience, or 4+ years of work experience, or a combination of education and work experience.
  • Strong communication skills, self-starter mentality, and ability to work with minimal supervision.
  • Excellent Excel skills and experience with reporting tools such as Tableau.


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