Senior Business Operations Analyst
4 weeks ago
DISH, a leading provider of connectivity solutions, is seeking a highly skilled Senior Business Operations Analyst to join its team. As a key member of the Video Services team, you will play a critical role in delivering an award-winning TV experience to millions of customers.
Key Responsibilities:
- Identify emerging issues affecting our consumers and lead the analysis of current command center processes to drive efficiency and cost savings.
- Develop and implement new alerting mechanisms using cutting-edge tool sets, such as New Relic and Conviva.
- Collaborate with cross-functional teams to build relationships and processes that drive business improvement.
- Maintain and analyze dashboards and platform KPIs to enhance the customer experience.
- Serve as a subject matter expert on content, processes, and procedures.
Requirements
- Bachelor's degree from a four-year college or university and 2+ years of work experience, or 4+ years of work experience, or a combination of education and work experience.
- Strong communication skills, self-starter mentality, and ability to work with minimal supervision.
- Excellent Excel skills and experience with reporting tools such as Tableau.
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