Restaurant Operations Manager

5 days ago


Lincoln, Nebraska, United States AccorHotels Full time

Job Summary:

The General Manager - Food and Beverage is responsible for leading the food and beverage operations of our signature restaurant, K?. This includes overseeing the front and back of house, maintaining guest satisfaction, and driving innovation to make K? the hottest place in town.

Key Responsibilities:

  • Work in partnership with the K? Executive Chef to execute the smooth and flawless operation of the front and back of house.
  • Maintain guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements and building relationships with preferred guests.
  • Actively manage restaurant social media accounts and online reputation in partnership with the Executive Chef and Marketing/PR Manager.
  • Maintain professional and technical knowledge by tracking emerging trends in the restaurant industry; reviewing professional publications, establishing personal networks; participating in community programs.
  • Consistently drive innovation to be the Hottest Place in Town by actively promoting your restaurant within the community.
  • Establish restaurant business plans by surveying demand; conferring with community members; identifying and evaluating competitors; preparing financial, marketing and sales projections.
  • Meet financial objectives by preparing strategic and monthly forecasts; analyzing variances; initiating corrective action.
  • Develop and implement strategies to increase average check.
  • Control purchases and inventory by meeting with account managers; negotiating prices.
  • Create and maintain partnerships with preferred suppliers.
  • Accomplish human resource objectives by recruiting, selecting, orienting and training to ensure colleagues are set up for success.
  • Maintain operation by preparing policies and standard operating procedures aligned with hotel policies.
  • Ensure all brand standards and programs are in place and maintained.
  • Collaborate with other departments to contribute to the overall smooth operation of the hotel.
  • Work with the Restaurant Chef and Lead Mixologist to create and maintain all restaurant menus.
  • Accomplish company goals by accepting ownership for accomplishing new and different requests.
  • Share K? story and history of the islands with guests.
  • Ensure cleanliness and maintenance of our restaurant exceeds expectations.

Requirements:

  • Effective communication skills, both verbally and written, with all levels of colleagues in a friendly, courteous and service-oriented manner.
  • Service-oriented and capable of communicating effectively with persons involved in all levels of authority.
  • Basic computational ability.
  • Computer skills, including Microsoft Word, Excel, and email functions.
  • Ability to multi-task and be detail-oriented in a fast-paced, high-volume environment.
  • Education: High School diploma or equivalent or vocational training.
  • Experience: Four years work experience leading food & beverage operations.
  • Experience in a high-volume restaurant, bar or lounge.
  • Experience with Silverware point of sale system is an asset.
  • Experience monitoring company social media platforms is an asset.
  • Licenses or Certificates: TB Clearance, Maui County Liquor Card, ServSafe Certification.


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