Restaurant Operations Manager

2 months ago


Lincoln, Nebraska, United States Blaze Pizza Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Blaze Pizza. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurants, delivering exceptional customer service, and driving business growth.

Key Responsibilities
  • Restaurant Operations
    • Oversee the day-to-day operations of the restaurant, including managing staff, inventory, and customer service.
    • Ensure that all restaurant activities are consistent with and supportive of the company's business plan.
    • Develop and implement strategies to improve restaurant performance and customer satisfaction.
  • Team Management
    • Recruit, train, and develop high-performing team members to ensure excellent customer service and restaurant operations.
    • Coach and mentor team members to improve performance and achieve business objectives.
    • Manage employee relations, including performance management, discipline, and termination.
  • Customer Service
    • Ensure that all customers receive exceptional service and have a positive experience in our restaurants.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
    • Monitor and address customer complaints and concerns in a timely and professional manner.
  • Business Development
    • Develop and implement business plans to drive growth and profitability.
    • Monitor and analyze sales data, customer feedback, and market trends to inform business decisions.
    • Collaborate with the marketing team to develop and execute marketing campaigns.
Requirements
  • Education and Experience
    • Bachelor's degree in Business Administration, Hospitality, or related field.
    • Minimum 3 years of experience in restaurant management, preferably in a fast-casual or quick-service environment.
  • Skills and Abilities
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Strong analytical and problem-solving skills.
    • Ability to work effectively with cross-functional teams.
  • Certifications and Licenses
    • Food safety certification.
    • Valid driver's license.
What We Offer
  • Competitive Salary and Benefits
    • Competitive salary and bonus structure.
    • Comprehensive benefits package, including health, dental, and vision insurance.
    • 401(k) matching program.
  • Opportunities for Advancement
    • Opportunities for career advancement and professional growth.
    • Training and development programs to enhance skills and knowledge.
  • Fun and Dynamic Work Environment
    • Fun and dynamic work environment with a team-oriented culture.
    • Opportunities to work with a talented and passionate team.


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