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EVS Assistant Shift Manager

2 months ago

Columbus, Ohio, United States Hollywood Casino at Columbus Full time
About the Role

We are seeking a highly skilled and experienced EVS Assistant Shift Manager to join our team at Hollywood Casino at Columbus. As a key member of our operations team, you will be responsible for ensuring the highest standards of cleanliness and customer satisfaction in our facilities.

Key Responsibilities
  • Supervise and Coordinate EVS Staff: Provide guidance and support to our EVS team members, ensuring they have the necessary resources and training to perform their duties effectively.
  • Operational Excellence: Work closely with our management team to develop and implement operational strategies that drive efficiency, productivity, and customer satisfaction.
  • Customer Service: Ensure that our guests receive exceptional service and that their needs are met in a timely and professional manner.
  • Inventory Management: Maintain accurate records of supplies and equipment, and communicate needs to management in a timely manner.
  • Quality Control: Inspect completed work to ensure it meets established standards and make recommendations for improvement.
  • Compliance: Ensure that all regulatory requirements are met and that potential issues are reported to management promptly.
  • Team Development: Provide coaching and counseling to team members to help them develop their skills and advance in their careers.
Requirements
  • Education: High school diploma or equivalent required; bachelor's degree preferred.
  • Experience: One year of related experience and/or training; or equivalent combination of education and experience.
  • Skills: Ability to perform physical job duties, operate standard EVS equipment, and interact with guests, staff, and colleagues in a diplomatic and tactful manner.
  • Language: Ability to read, write, and communicate verbally in English.
Working Environment

The work environment is fast-paced and dynamic, with a focus on providing exceptional customer service and maintaining high standards of cleanliness and safety. The noise level is moderate, and the employee must be able to work with cleaning chemicals and handle chemical fumes and airborne particles on occasion.