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Customer Service Representative

2 months ago

Tucker, Georgia, United States Gainwell Technologies Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Gainwell Technologies. As a key member of our customer support team, you will play a critical role in delivering exceptional service to our clients and their customers.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries, resolving issues and escalating complex cases as needed.
  • Utilize strong communication and problem-solving skills to resolve customer complaints and concerns.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date on product knowledge and company policies to provide accurate and informed responses to customers.
  • Meet or exceed productivity and quality standards, ensuring high levels of customer satisfaction.

Requirements

  • High school diploma or equivalent required.
  • Two years of customer service experience preferred, but not required.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Basic computer literacy and proficiency in software applications.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Gainwell Technologies

Gainwell Technologies is a leading provider of healthcare technology solutions. We are committed to delivering exceptional service and support to our clients and their customers. Our team is passionate about making a difference in the lives of others, and we are seeking like-minded individuals to join our team.