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Front Office Coordinator

2 months ago

Riverside California, United States PDS Health Full time
About the Role

We are seeking a highly skilled and detail-oriented Front Office Coordinator to join our team at PDS Health. As a key member of our front office team, you will play a vital role in ensuring the smooth operation of our dental practice.

Key Responsibilities
  • Modeling Company Culture: Demonstrate a warm and approachable disposition to each patient, consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
  • Scheduling and Coordination: Schedule appointments that result in each healthcare provider having a smooth, productive day.
  • Communication and Interpersonal Skills: Interact and communicate with patients and guests in the reception area during their wait time, answer telephones in a timely manner, and handle all calls with efficiency and thoroughness.
  • Administrative Tasks: Ensure that all tasks on the front office checklist are completed daily, post payments to patient accounts in accordance with Company policies, and maintain accurate and up-to-date patient records.
  • Subject Matter Expertise: Be proficient in practice management system with regards to patient registration, e-check in, and ensure account information is accurate and up to date for each visit.
  • Team Collaboration: Participate in daily morning huddles, monthly team meetings, and any other meetings as required, and demonstrate stewardship of the PDS Brand by making decisions consistent with the PDS Brand framework.
  • Continuous Learning: Become knowledgeable and support clinicians on patient education regarding the Mouth-Body Connection, and maintain an appropriate professional appearance and demeanor in accordance with company policies.
Requirements
  • Education: High School Diploma or general education degree (GED)
  • Preferred Qualifications: Prior course work or on-the-job training in the fields of dentistry, insurance, or business
  • Skills and Abilities: Knowledge of office practices, technology applications, and patient insurances; results-oriented; patient advocate; process-focused operator; financial acumen; influencer; self-motivated, reliable individual capable of working independently as well as part of a team
What We Offer
  • Competitive Salary: $16.00-$21.50 / Hourly
  • Benefits Package: Medical, dental, and vision insurance; paid time off; tuition reimbursement; 401K; paid time to volunteer in your local community