Support Team Associate
6 hours ago
NY State Solar seeks a talented Customer Support Specialist to join our team. As a key member of our support team, you will provide exceptional service and assistance to our customers, ensuring they receive timely and effective resolutions to their inquiries.
About Our CompanyAt NY State Solar, we are committed to helping our community transition to renewable energy. Our team is dedicated to making a positive environmental impact, and we believe that solar power should be accessible, understandable, and efficient.
Job Description- Customer Interaction: Engage with customers and internal teams to address challenged deals, maintaining a friendly and positive attitude.
- Document Management: Accurately handle customer information, including retrieving and uploading documents such as bills, income documents, tax bills, deeds, ACH details, and Social Security numbers.
- Ticket Resolution: Respond to tickets from various departments, focusing on prompt and effective resolutions.
- Platform Maintenance: Update and maintain account details on various sites, including Department of Buildings (DOB) platforms.
- Support Services: Provide courteous phone and email support, guiding customers through the process of updating information and addressing any questions.
- Problem Solving: Investigate complaints, determine solutions, and coordinate with relevant departments to ensure issues are resolved and customer satisfaction is achieved.
- Confidentiality: Handle sensitive information, including financial and personal data, with discretion.
- Reporting: Assist in preparing customer service reports by gathering and analyzing relevant information.
To succeed in this role, you will need experience in customer service or support roles, proficiency with CRM software, especially Salesforce, strong communication and organizational skills, ability to handle sensitive information confidentially, and problem-solving skills with a customer-focused approach.
The estimated salary for this position is $65,000 - $85,000 per year, depending on experience and location.
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