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Medical Assistant Liaison

2 months ago

Acton Massachusetts, United States APDerm Full time
{"title": "Patient Care Coordinator", "description": "Overview

APDerm is seeking an experienced Medical Assistant to join our team as a Patient Care Coordinator. This role offers a competitive pay, comprehensive benefits package, and opportunities for growth.

Key Responsibilities
  • Provide education information to patients and their families
  • Explain treatments, procedures, medication(s) and continuing care following treatment
  • Collaborate internally with various departments to ensure appropriate scheduling, lab results and recordkeeping
  • Answer and address incoming patient clinical calls, RX, PA
  • Type up phone notes/cases and route to providers regarding patient concerns
  • Place phone calls to the patients regarding answers to concerns
  • Call and inform patient of pathology/ lab results
  • Schedule patients for surgeries (excision, etc.)
  • Retrieve patient information from PCP or specialist's office
  • Obtain from affiliated labs patient results on cultures, biopsies, etc.
  • Fax reports per request of outside providers
  • Maintain the PA/ RX buckets
  • Support and assist with ePath and procedure scheduling as needed
  • Check patient portal messages, route to provider accordingly
  • Ensures accurate notes of all consultations and treatments are recorded in the patients' record
  • Communicates appropriately and tactfully with staff, consultants, patients, significant others, and community
  • Reduce conflict and increase patient satisfaction whenever possible through timely response to calls
  • Prioritizes work tasks and services and completes tasks in a timely manner
  • Complete Administrative Proficiency (MS Word, Excel, PowerPoint, Web-based applications, email, HRIS systems)
Requirements
  • Certification as a Medical Assistant is required
  • Triage experience is preferred
  • Dermatalogy experience preferred

APDerm is committed to providing a safe and supportive work environment. We offer a comprehensive benefits package, including health, dental, 401(k) with generous company match, health savings account (HSA), generous PTO and holidays, and much more.

", "company": "APDerm"}