Spanish/English Customer Care Associate
2 weeks ago
POSITION OVERVIEW
The Bilingual Customer Support Specialist will play a vital role in fostering a premier prequalification and Learning Management System (LMS) for our clients, suppliers, and contract workers. This individual will serve as the primary contact for all customers, ensuring their needs are met with excellence.
This position necessitates full fluency in both Spanish and English.The initial training period will occur Monday through Friday from 8 am to 5 pm Mountain time. Following training, the work schedule will shift to Monday through Friday from 4 pm to 12:30 am Mountain time.
Training will be conducted in person for those within a reasonable commuting distance to our offices. Post-training, the role will transition to a remote format.
COMPENSATION:
$16.50 USD/hour
KEY RESPONSIBILITIES:
Deliver exceptional support to all Avetta customers
Resolve intricate issues while prioritizing customer satisfaction
Engage directly with customers via phone, email, and chat as necessary
Assess and address customer requirements promptly
Thoroughly verify information on regulatory documents
Clarify and assist with customer billing and subscription inquiries
Document interactions accurately in Service Cloud (SFDC)
Provide necessary follow-up through phone and email communications
Collaborate and communicate effectively with internal teams
Contribute positively to Avetta's team culture
Perform additional tasks as assigned
Participate in training sessions, meetings, or seminars as required
Ensure customer delight and satisfaction
QUALIFICATIONS:
High school diploma or equivalent is required
Experience in a call center environment is advantageous
Strong verbal and written communication skills
Proficient in PC usage, preferably with Windows and related applications
A keen interest in learning online software systems
Excellent interpersonal abilities
Strong analytical and problem-solving skills
Attention to detail and precision
Ability to adapt to changing circumstances
Self-driven and motivated
Capable of managing stress effectively
Willingness to learn and apply new skills and information
PERFORMANCE METRICS:
Customer Satisfaction (CSAT) Survey Results
Volume of calls, chats, and cases as outlined by the department
Quality Assessment Scores
Adherence to schedule & Productivity
Regular and Predictive Attendance
-
Spanish/English Customer Care Representative
2 weeks ago
Lehi, Utah, United States Avetta Full timePOSITION OVERVIEWThe Bilingual Customer Support Specialist will play a vital role in fostering a superior customer experience by providing assistance to clients, suppliers, and contract workers. This position serves as the primary contact for all inquiries directed to Avetta. Fluency in both Spanish and English is essential for this role.The initial training...
-
Spanish-English Member Relations Representative
2 weeks ago
Lehi, Utah, United States Xyngular Full timePosition OverviewSpanish-Speaking Customer Support SpecialistAbout UsXyngular is a Utah-based organization dedicated to health and wellness solutions, particularly in weight management. Known for fostering a supportive workplace culture, Xyngular prioritizes meaningful relationships and a positive atmosphere for its employees. The company is devoted to...
-
Bilingual Customer Support Specialist
2 weeks ago
Lehi, Utah, United States Xyngular Full timePosition OverviewSpanish-Speaking Customer Support SpecialistAbout UsXyngular is a Utah-based organization dedicated to health and wellness solutions, particularly in weight management. Known for fostering a supportive workplace and prioritizing employee well-being, Xyngular emphasizes the importance of strong interpersonal relationships and a thriving work...
-
Customer Service Representative
4 days ago
Lehi, Utah, United States Ewing Outdoor Supply Full timeJob SummaryEwing Outdoor Supply is seeking a highly motivated and customer-focused individual to join our team as a Service Professional/Delivery Driver. As a key member of our retail supply chain team, you will be responsible for delivering exceptional customer service, ensuring timely and accurate delivery of products, and maintaining a safe and efficient...
-
Logistics and Customer Service Representative
2 weeks ago
Lehi, Utah, United States Ewing Outdoor Supply Full timeJob Overview: Ewing Outdoor Supply is seeking a dedicated Service Professional/Delivery Driver to join our dynamic team. This role is essential in ensuring our customers receive exceptional service while maintaining safety and efficiency in a fast-paced retail environment.Key Responsibilities: - Deliver a wide range of products to various locations while...
-
Customer Care Associate
1 week ago
Lehi, Utah, United States Pestie Full timeBecome a Key Member of Our Client Support TeamWe invite you to join the Pestie client support team. We are seeking full-time professionals to become part of our energetic team. Experience a lively workplace with enjoyable activities and team-building events.Pestie is transforming the pest management sector with our top-tier DIY pest control solutions. If you...
-
Healthcare Customer Care Associate
7 days ago
Lehi, Utah, United States SmithRx Full timeClient Support Representative - $19/hourat SmithRxAbout Us:SmithRx is an innovative, rapidly expanding Health-Tech organization dedicated to transforming the Pharmacy Benefit Management (PBM) industry. Our goal is to create a state-of-the-art drug acquisition platform utilizing advanced technology, cost-effective solutions, and exceptional customer support....
-
Customer Care Advocate
2 weeks ago
Lehi, Utah, United States Xyngular Full timeCustomer Service RepresentativeOverviewAs a Customer Service Representative at Xyngular, you will embody the spirit of our company. Rather than functioning in a conventional call center environment, our representatives are dedicated to delivering exceptional customer service that aligns with our core values and mission. At Xyngular, we are committed to...
-
Customer Success Manager
1 month ago
Lehi, Utah, United States Jolt Software Full timeWhat is Jolt?Jolt is a Utah based industry leader providing a digital solution for restaurants, car washes, health offices, amusement parks, retail stores, and many more industries that have deskless workers. Our task management suite of products include digital task lists, employee scheduling, food safety regulations, employee training modules, printed...
-
Customer Service Associate
1 week ago
Lehi, Utah, United States Chuck-a-Rama Buffet Restaurants Full timeWe are currently on the lookout for a dedicated and trustworthy customer service associate to manage all customer transactions with efficiency and precision. The ideal candidate should be adept at operating a cash register and handling transactions smoothly. Key responsibilities include processing payments, providing receipts, ensuring seamless transactions,...
-
Customer Service Sales Associate
2 weeks ago
Lehi, Utah, United States Fabulous Freddy's Full timeJob OverviewPosition Summary:As a Customer Service Sales Associate, your main duty is to deliver exceptional customer support at our fuel station. You will actively promote and sell our diverse range of services, special offers, and discounts while assisting customers with their fueling needs.Key Responsibilities:- Welcome customers with a friendly demeanor,...
-
Part Time Customer Service Associate
5 days ago
Lehi, Utah, United States Campus Pride Full timeAbout This RoleCampus Pride is seeking a highly skilled and customer-focused Customer Service Part Time associate to join our team. As a Customer Service Part Time associate, you will be the face of our company, providing exceptional customer service and support to our customers.Key ResponsibilitiesDeliver outstanding customer service, ensuring customer...
-
Customer Success Associate Manager
2 weeks ago
Lehi, Utah, United States nCino Full timenCino presents exceptional career prospects for individuals eager to become part of the global frontrunner in cloud banking. As a Customer Success Associate Manager (CSAM), you will work alongside Customer Success team members to guarantee their effectiveness with a designated group of nCino clients. The CSAM will be tasked with comprehending customer...
-
Customer Success Associate Manager
2 weeks ago
Lehi, Utah, United States nCino Full timenCino presents remarkable career prospects for individuals eager to become part of the global frontrunner in cloud banking. As a Customer Success Associate Manager (CSAM), you will work alongside the Customer Success team to ensure the satisfaction and success of your assigned nCino clients. The CSAM will be tasked with analyzing customer relationships...
-
Veterinarian Associate
4 days ago
Lehi, Utah, United States TRAVERSE MOUNTAIN PET CARE Full timeJob OverviewTraverse Mountain Pet Care is a growing, non-corporate small animal clinic seeking a full or part-time associate to join our team. We offer a unique opportunity to provide high-quality medicine in a state-of-the-art facility with advanced diagnostics and treatment capabilities.Key ResponsibilitiesProvide exceptional patient care and attention to...
-
Customer Service Representative
18 hours ago
Lehi, Utah, United States Lendio Full time**About Lendio**Lendio is a leading marketplace for small business financing, dedicated to simplifying the process of securing capital for entrepreneurs.**Job Summary**We are seeking a highly skilled Customer Experience Representative to join our team. As a liaison between customers and internal departments, you will provide exceptional service, resolve...
-
Associate Veterinarian for
4 weeks ago
Lehi, Utah, United States Traverse Mountain Pet Care Full timeTraverse Mountain Pet Care needs an additional Associate Veterinarian to join our family We are confident after learning more about us (and especially visiting with us), you will see what a fantastic, rewarding opportunity this could be for your career. Opening October 1st, 2024 a brand-new clinic in Eagle Mountain is also available for positions. Practice...
-
Customer Care Team Leader
7 days ago
Lehi, Utah, United States Serenity Healthcare Full timeJob OverviewContact Center Supervisor - Onsite**Location: Lehi, UT**Are you prepared to guide a team that plays a crucial role in transforming lives and advancing healthcare? Serenity Healthcare, a pioneer in healthcare technology, is on the lookout for an energetic and mission-focused Contact Center Supervisor. Our goal is to empower individuals to regain...
-
Customer Care Team Leader
7 days ago
Lehi, Utah, United States Serenity Healthcare Full timeJob OverviewPosition: Contact Center Supervisor - Onsite**Location: Lehi, UT**Are you prepared to guide a team that significantly impacts lives and transforms healthcare? Serenity Healthcare, a pioneer in health technology, is in search of an enthusiastic and mission-oriented Contact Center Supervisor. Our goal is to empower individuals to regain control...
-
Customer Care Team Leader
2 weeks ago
Lehi, Utah, United States Serenity Healthcare Full timeJob OverviewContact Center Supervisor - Onsite**Location: Lehi, UT**Are you prepared to guide a team that plays a crucial role in enhancing lives and innovating healthcare solutions? Serenity Healthcare, a pioneer in healthcare technology, is in search of an energetic and mission-focused Contact Center Supervisor. Our objective is to empower individuals to...