Omnichannel Operations Program Specialist
3 weeks ago
The Role
The Omnichannel Operations Program Specialist plays a critical role in driving operational excellence in our retail locations. This position is responsible for managing key projects and strategic initiatives focused on inventory operations. With a continuous improvement mindset, this role will identify process improvement opportunities, develop solutions, and drive execution through proper documentation and training.
This individual will provide day-to-day support for our retail operations field teams to resolve operational challenges and be a key partner for cross-functional teams on retail operations matters. The role will also serve as a subject matter expert for retail operations programs and processes, primarily focused on retail inventory operations.
Responsibilities- Develop and implement retail continuous improvement projects to drive operational excellence.
- Collaborate with cross-functional teams to gather feedback and identify process opportunities impacting customer experience, employee engagement, and key sales and expense metrics.
- Serve as a central point of contact for retail store managers, addressing their operational inquiries, concerns, and providing guidance.
- Assist in resolving retail operational challenges and issues by leveraging the understanding of retail processes and procedures.
- Utilize data analysis to identify opportunities for process improvements, operational efficiency gains, and cost reduction.
- Develop and maintain strong cross-functional relationships with key business partners to effectively support initiatives that impact retail operations.
- Assist in the development and delivery of training programs for store teams on operational processes and procedures.
- 3+ years in a retail operation setting, ideally as a General Manager or Assistant General Manager.
- Experience utilizing METRC or BioTrack.
- User knowledge of Seed to Sale (POS); Dutchie, MJ Freeway.
- Experience in a project manager or similar role in retail, restaurant, or other multi-unit business.
- Experience establishing and communicating procedures and policies.
- Strong analytical and problem-solving skills, with the ability to translate data insights into actionable strategies.
- Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed expectations.
- Able to build constructive and effective relationships with a broad and diverse group of business partners.
- Highly professional, high level of ethics and integrity; accepts accountability for results; works with a sense of urgency.
- Adapts and thrives in a demanding, fast-paced environment. Possess strong organizational and time management skills.
- Exceptional communications skills, written and verbal.
- Bachelor's degree, preferred, or equivalent work experience.
- Travel expected at a minimum of 50%.
- Must pass any and all required background checks.
- Must be and remain compliant with all legal or company regulations for working in the industry.
- Must possess valid driver's license.
- Must be a minimum of 21 years of age.
- Must be approved by state badging agency to work in cannabis industry.
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