Financial Services Representative

6 days ago

Jackson, Mississippi, United States Quality Talent Group Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Teller in our Consumer, Small & Business Banking division. As a Teller, you will play a critical role in providing exceptional customer service and support to our clients, helping them achieve their financial goals and objectives.

Key Responsibilities
  • Support customer engagement by processing transactions, sharing digital solutions, and making introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Receive direction from managers and exercise judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
  • Identify information and services to meet customers' financial needs
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred Qualifications
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Bilingual speaking and listening proficiency in Spanish/English
  • Customer service focus with experience handling complex transactions across multiple systems
  • Ability to interact with integrity and professionalism with customers and team members
  • Experience working with others on a team to meet customer needs
  • Cash handling experience
  • Ability to follow policies, procedures, and regulations
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Well-organized, independent, and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
  • Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Work Environment

This position is located in a dynamic and fast-paced banking environment. The ideal candidate will be able to work effectively in a team-oriented setting, prioritize tasks, and maintain a high level of productivity in a rapidly changing environment.

Benefits

Quality Talent Group offers a comprehensive benefits package, including health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance, as well as discounts and savings, commuter benefits, tuition reimbursement, scholarships for dependent children, and adoption reimbursement.

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