Sales and Service Director

6 days ago


Las Vegas, Nevada, United States Sephora Full time
About the Role

We are seeking a highly motivated and experienced Sales and Service Leader to join our team at Sephora. As a key member of our leadership team, you will be responsible for driving sales and service initiatives, leading by example, and inspiring your team to deliver exceptional customer experiences.

Key Responsibilities
  • Customer Experience
    • Create a memorable experience for our customers through excellent client focus and coaching Beauty Advisors on our loyalty programs.
    • Use Sephora's tools to measure KPIs and propose action plans to elevate client experience.
    • Support brand partners and manage the planning and execution of events, services, and classes.
  • Store Success
    • Drive results by monitoring and analyzing data, coaching the team, and making timely decisions to take the organization forward.
    • Ensure the store is kept sparkling, services are exceptional, and all feel safe and welcome.
  • Operational Excellence
    • Assist the Management team in executing operational initiatives and ensuring profitability and efficiency in your store.
  • Culture and Values
    • Enhance our culture through our Sephora values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.
Requirements
  • Prior equivalent work experience, preferably in retail/service industry.
  • A passion for client service and love working with people.
  • Excellent organizational, analytical, and leadership skills.
  • Experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeed.
  • Strong communication skills, ability to multitask, and comfortability with computer/store systems.
  • Resilience and the ability to react to situations in-the-moment and stay aware of changing store priorities as they arise.
  • Flexible availability to work nights, overnights, weekends, and holidays.
  • Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift, work in a fragrance-filled environment, handle and


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