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Sales and Service Representative

2 months ago

Las Vegas, Nevada, United States Fontainebleau Las Vegas Full time

Job Summary

Fontainebleau Las Vegas is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth through effective product knowledge and sales skills.

Key Responsibilities

  • Greet and welcome customers, offering assistance and answering their inquiries
  • Actively listen to customers' needs and provide product recommendations based on their preferences and requirements
  • Engage customers in product demonstrations and explanations, highlighting features and benefits to encourage purchase decisions
  • Maintain a comprehensive understanding of our product range and stay up-to-date with new arrivals and promotions
  • Process sales transactions accurately and efficiently using the point-of-sale (POS) system
  • Handle cash and card transactions, issue receipts, and process exchanges or returns
  • Assist with merchandising tasks, including restocking shelves, arranging displays, and maintaining a tidy and organized store environment
  • Ensure products are properly tagged with pricing and promotions
  • Build rapport with customers to foster loyalty and repeat business
  • Follow up with customers after their purchase to ensure satisfaction and address any concerns
  • Collaborate with team members and store management to achieve store targets and objectives
  • Assist in inventory management tasks, such as conducting stock counts and restocking inventory
  • Participate in product knowledge training sessions to enhance expertise and sales skills
  • Stay informed about industry trends and competitor products
  • Adhere to store security measures and assist in loss prevention efforts to minimize theft and shrinkage

Requirements

  • High school diploma or equivalent (some college education preferred)
  • Previous retail or customer service experience is a plus
  • Strong interpersonal and communication skills to interact with customers and team members effectively
  • Enthusiastic and friendly personality with a customer-centric approach
  • Basic math skills for processing sales transactions and handling cash
  • Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
  • Work in a fast-paced, busy, and somewhat stressful environment

Working Environment

The work environment is fast-paced and dynamic, with a focus on providing exceptional customer service and driving sales growth. The ideal candidate will be able to work effectively in a team environment and adapt to changing priorities and deadlines.

Compensation and Benefits

Fontainebleau Las Vegas offers a competitive salary and commission-based incentives for sales generated from guest transactions. Additionally, we offer a range of benefits, including opportunities for career growth and development.