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Customer Service Representative
2 months ago
As a Front Desk Agent at Hyatt Hotels, you will be responsible for providing exceptional customer service to guests, handling check-ins and check-outs, and responding to guest requests and inquiries.
Key Responsibilities:- Guest Service: Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.
- Check-in and Check-out: Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Guest Requests: Respond to all guest requests, problems, and complaints in a timely and professional manner.
- Information and Communication: Answer all guest inquiries and ensure delivery of packages, mail, and messages.
- Rate and Promotion Knowledge: Be aware of all rates, packages, and special promotions to provide accurate information to guests.
- Reservation and Quoting: Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
- Excellent Communication Skills: Ability to communicate effectively with guests and colleagues in a professional and courteous manner.
- Attention to Detail: Ability to accurately process guest requests and maintain a high level of attention to detail.
- Problem-Solving Skills: Ability to resolve guest complaints and issues in a timely and professional manner.
