Senior Customer Experience Manager
2 weeks ago
We are seeking a highly skilled Customer Experience Senior Manager to lead our customer service department and drive exceptional service delivery. The successful candidate will have a proven track record of delivering results in a fast-paced environment, strong leadership abilities, and excellent communication skills.
This role involves developing and implementing strategic initiatives to optimize departmental performance, enhancing the customer experience, and achieving organizational goals. The ideal candidate will be able to set and monitor departmental KPIs, collaborate with cross-functional teams, and ensure compliance with company policies and regulatory requirements.
- Responsibilities and Qualifications:
- Bachelor's degree in Business Administration, Marketing, or related field.
- 5+ years' experience in customer service-related industry, preferably in a leadership or management role.
- Proven track record of leading teams to achieve and exceed performance targets.
- Demonstrated analytical skills, with comfortability extracting insights from data.
- Experience working in a performance-driven culture is a plus.
- Proficiency in Microsoft Office and CRM software.
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Senior Manager of Global Customer Experience
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Atlanta, Georgia, United States StubHub Full timeJob OverviewStubHub is redefining the live event experience on a global scale. As a Senior Manager of Global Customer Experience, you will oversee the strategic direction and day-to-day operations of our customer service department, leading a team of managers and supervisors to deliver exceptional service and drive performance results. The ideal candidate...
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Senior Customer Experience Leader
4 weeks ago
Atlanta, Georgia, United States AssuranceAmerica Full timeAbout the RoleWe are seeking an experienced Senior Customer Experience Leader to join our team. This role will oversee the management of customer service representatives, ensuring that all calls are handled with utmost professionalism and in line with company standards.Key Responsibilities:Guide and manage performance and professional development through...
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Senior Retail Operations Manager
4 weeks ago
Atlanta, Georgia, United States TEXRON ENERGY LLC Full timeJob OverviewWe are seeking a seasoned Retail Operations Manager to oversee the daily operations of our high-volume convenience stores and food services, focusing on delivering exceptional customer experiences.As a Senior Retail Operations Manager, you will be responsible for managing a team of employees, ensuring they are well-trained and providing...
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Senior Customer Experience Supervisor
2 weeks ago
Atlanta, Georgia, United States Sotera Health Services, LLC Full timeAbout the RoleWe are looking for a motivated and experienced Senior Customer Experience Supervisor to oversee the daily operations of our customer service team. The successful candidate will be responsible for coordinating activities, resolving issues, and implementing process improvements to enhance customer satisfaction.This role requires a minimum of 3-5...
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Customer Experience Manager
2 days ago
Atlanta, Georgia, United States UP Entertainment Full timeJob SummaryWe are seeking a highly experienced and skilled Customer Experience Manager to lead our customer service team at UP Entertainment. As a key member of our team, you will be responsible for delivering exceptional customer experiences through strategic planning, process optimization, and team leadership.About the RoleThe Customer Experience Manager...
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Atlanta, Georgia, United States Sunrise Senior Living Full timeAbout Sunrise Senior LivingSunrise Senior Living has been a champion of quality of life in senior care for over three decades. We prioritize providing exceptional care and services to seniors, fostering an environment where they can thrive.Job OverviewAs a Dining Room Care Manager at Sunrise Senior Living, you will play a vital role in delivering...
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Customer Experience Strategist
4 weeks ago
Atlanta, Georgia, United States City of Atlanta Full timeJob OverviewWe are seeking a highly skilled Customer Experience Strategist to join our team in the City of Atlanta. As a key member of our department, you will play a crucial role in shaping the customer experience across all contact channels and platforms.Key Responsibilities:Lead customer research projects and analyze findings/data to deepen an...
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Customer Experience Manager
5 days ago
Atlanta, Georgia, United States Workday Full timeYour Career at WorkdayWorkday is a global leader in enterprise software solutions, providing innovative and intuitive tools for businesses to manage their finances and human resources. As a Managing Partner - Industries Capability Center, you will play a critical role in driving customer success and growth across North America. With a strong emphasis on...
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Sales and Customer Experience Leader
4 days ago
Atlanta, Georgia, United States SweatHouz Full timeJob SummaryThe Senior Studio Manager will oversee all aspects of studio performance by driving revenue growth, sales, studio operations, customer experience, and community impact.This is a high-impact role that requires a results-driven individual with tremendous leadership skills, experience in selling themselves, coaching sales people, sales team...
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Senior Care Associate
3 weeks ago
Atlanta, Georgia, United States Sunrise Senior Living Full timeJoin Our Team as a Senior Care Associate">Sunrise Senior Living is a leading provider of senior care services, and we are seeking a dedicated and compassionate Senior Care Associate to join our team at Brighton Gardens of Dunwoody.">About the Job:">As a Senior Care Associate, you will be responsible for providing high-quality care and services to our...
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Senior Dining Services Manager
4 weeks ago
Atlanta, Georgia, United States Sunrise Senior Living Full timeAbout the RoleWe are seeking a highly skilled Senior Dining Services Manager to join our team at Sunrise Senior Living. As a member of our dining services team, you will be responsible for ensuring that our residents receive exceptional dining experiences.
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Senior Care Professional
4 weeks ago
Atlanta, Georgia, United States Sunrise Senior Living Full timeDeliver High-Quality Care at Sunrise Senior LivingSunrise Senior Living, a renowned provider of senior care services, is seeking a dedicated and compassionate Caregiver to join our team. As a valued member of our community, you will have the opportunity to make a meaningful difference in the lives of our residents.About the Role:Provide exceptional care and...
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Customer Experience Specialist Lead
6 days ago
Atlanta, Georgia, United States Phase 3 Marketing and Communications Full timeJob Description:We are seeking a highly skilled Customer Experience Specialist to join our team. This role is responsible for account coordination and sales support to ensure the retention and growth of multiple customer accounts.Key Responsibilities:Customer Service: Provide exceptional customer service, order entry, forecasting, quoting, and...
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Customer Experience Quality Manager
4 weeks ago
Atlanta, Georgia, United States City of Atlanta Georgia Full timeJob DescriptionThe City of Atlanta, Georgia seeks a highly skilled Customer Experience Quality Manager to join its team. This is an exciting opportunity for an individual who is passionate about ensuring the highest level of customer satisfaction and quality in all aspects of departmental operations.In this role, you will be responsible for auditing the...
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Senior Living Marketing Manager
4 days ago
Atlanta, Georgia, United States Oaks Senior Living, LLC Full timeAbout the JobWe are seeking an experienced Senior Living Marketing Manager to join our team at Oaks Senior Living, LLC. The successful candidate will have a strong background in sales and marketing, with experience working in long-term care settings.The estimated annual salary for this position is $75,000-$90,000, depending on qualifications and experience....
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Showroom Customer Experience Manager
6 days ago
Atlanta, Georgia, United States Thibaut Inc Full timeJob DescriptionThe Sales Support Administrator is a vital member of Thibaut Inc.'s showroom team, responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesBuild strong relationships with customers, sales associates, and management to ensure seamless communication and collaboration.Analyze data to identify...
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Senior Living Marketing and Sales Director
3 days ago
Atlanta, Georgia, United States Oaks Senior Living, LLC Full time**Job Summary:**We are seeking a seasoned Senior Living Marketing and Sales Director to join our team at Oaks Senior Living, LLC. This is a full-time position responsible for developing and implementing effective marketing and sales strategies to promote our senior living communities in Georgia.Key Responsibilities:Develop and implement a comprehensive...
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Senior Care Specialist
3 weeks ago
Atlanta, Georgia, United States Sunrise Senior Living Full timeAbout the RoleWe are seeking a compassionate and skilled Senior Care Specialist to join our team at Sunrise Senior Living. As a Senior Care Specialist, you will be responsible for providing exceptional care and services to our residents in a supportive and inclusive environment.ResponsibilitiesDelivering Quality CareYou will provide personalized care and...
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Senior Manager, Customer Success Strategy Lead
2 weeks ago
Atlanta, Georgia, United States OneTrust Full timeCompany OverviewOneTrust is a market leader in trust, boasting over 300 patents and serving more than 14,000 customers globally. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks.Role SummaryWe are seeking an experienced Senior Manager, Customer Success Strategy to lead...
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Caregiver for Life Enhancing Experiences
4 weeks ago
Atlanta, Georgia, United States Sunrise Senior Living Full timeAbout Sunrise Senior Living">Sunrise Senior Living is a leading provider of senior care services, dedicated to delivering high-quality care and support to seniors. Our mission is to champion quality of life for all seniors, and we strive to create a supportive community that encourages our residents to enjoy life to the fullest.