Customer Service Team Lead

2 weeks ago


Milpitas, California, United States Floor & Decor Full time
{"title": "Customer Service Supervisor", "subtitle": "Lead a dynamic team of customer service associates", "content": "

Job Summary: We are seeking a highly skilled Customer Service Supervisor to lead our team of customer service associates at Floor & Decor. As a Customer Service Supervisor, you will be responsible for managing the front-end and inventory accuracy in the store, ensuring a seamless customer experience.

Key Responsibilities:

  • Direct and manage a team of customer service associates to provide exceptional customer service
  • Oversee inventory management and accuracy throughout the store
  • Process customer refunds and exchanges according to established guidelines
  • Assist customers with product selection and answer product-related questions
  • Partner with management to determine product needs and resolve inventory discrepancies
  • Audit reports and monitor inventory control, return of sale, and void reports
  • Ensure store signage and pricing are accurate and up-to-date

Requirements:

  • Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience
  • High school diploma and/or GED
  • Minimum of 2 years of computer experience in a work environment

What We Offer:

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • A personal holiday and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

About Floor & Decor:

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive culture and providing opportunities for career growth and development.

", "lang_code": "en-US"}
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