Customer Service Team Lead
2 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Supervisor to lead our team of customer service associates at Floor & Decor. As a Customer Service Supervisor, you will be responsible for managing the front-end and inventory accuracy in the store, ensuring a seamless customer experience.
Key Responsibilities:
- Direct and manage a team of customer service associates to provide exceptional customer service
- Oversee inventory management and accuracy throughout the store
- Process customer refunds and exchanges according to established guidelines
- Assist customers with product selection and answer product-related questions
- Partner with management to determine product needs and resolve inventory discrepancies
- Audit reports and monitor inventory control, return of sale, and void reports
- Ensure store signage and pricing are accurate and up-to-date
Requirements:
- Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience
- High school diploma and/or GED
- Minimum of 2 years of computer experience in a work environment
What We Offer:
- Bonus opportunities at every level
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- A personal holiday and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
About Floor & Decor:
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive culture and providing opportunities for career growth and development.
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