Bilingual Client Support Specialist

2 weeks ago


Newport, Oregon, United States Farmers Insurance - District 24 Full time
Job Overview

The Farmers Insurance - District 24 agency is looking for a detail-oriented and self-driven individual with excellent time management skills and a positive demeanor to fill the role of Bilingual Customer Service & Sales Representative. In this position, you will deliver outstanding service to both existing clients and prospective customers while contributing to the agency's growth through new business opportunities.

Key Responsibilities:

  • Manage customer policy modifications efficiently.
  • Respond to all incoming inquiries from clients and potential clients.
  • Process premium payments from customers accurately.
  • Understand and adhere to all underwriting, rating, and compliance protocols.
  • Engage in prospecting and developing new business through leads and referrals.
  • Maintain strong client relationships through follow-up communications.
  • Utilize VOIP technology and automatic dialing systems to reach prospective clients.
  • Coordinate appointments for agents with potential customers.

Qualifications:

  • Bilingual proficiency in English and Spanish is mandatory.
  • A minimum of one (1) year of experience in customer service and/or sales within a professional office or retail environment is required.
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel) is essential.
  • Familiarity with various computer platforms (Windows, Google, etc.) is necessary.
  • Prior experience in the insurance or banking sectors is highly desirable.

Benefits:

  • Competitive hourly base salary with bonus potential.
  • Paid Time Off (PTO) for work-life balance.
  • Flexible working hours to accommodate personal needs.
  • Comprehensive training to enhance your skills.
  • Opportunities for career advancement.
  • Standard Monday to Friday work schedule.
  • Evenings off to ensure personal time.


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