Bilingual Client Support Specialist
2 weeks ago
The Farmers Insurance - District 24 agency is looking for a detail-oriented and self-driven individual with excellent time management skills and a positive demeanor to fill the role of Bilingual Customer Service & Sales Representative. In this position, you will deliver outstanding service to both existing clients and prospective customers while contributing to the agency's growth through new business opportunities.
Key Responsibilities:
- Manage customer policy modifications efficiently.
- Respond to all incoming inquiries from clients and potential clients.
- Process premium payments from customers accurately.
- Understand and adhere to all underwriting, rating, and compliance protocols.
- Engage in prospecting and developing new business through leads and referrals.
- Maintain strong client relationships through follow-up communications.
- Utilize VOIP technology and automatic dialing systems to reach prospective clients.
- Coordinate appointments for agents with potential customers.
Qualifications:
- Bilingual proficiency in English and Spanish is mandatory.
- A minimum of one (1) year of experience in customer service and/or sales within a professional office or retail environment is required.
- Proficiency in Microsoft Office applications (Outlook, Word, Excel) is essential.
- Familiarity with various computer platforms (Windows, Google, etc.) is necessary.
- Prior experience in the insurance or banking sectors is highly desirable.
Benefits:
- Competitive hourly base salary with bonus potential.
- Paid Time Off (PTO) for work-life balance.
- Flexible working hours to accommodate personal needs.
- Comprehensive training to enhance your skills.
- Opportunities for career advancement.
- Standard Monday to Friday work schedule.
- Evenings off to ensure personal time.
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