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Account Management Representative

2 months ago

Phoenix, Arizona, United States Shinyseas Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Shinyseas. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and exceeding sales targets.

Key Responsibilities:

  • Provide accurate and timely responses to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and concerns in a professional and courteous manner.
  • Meet or exceed sales targets and call handling quotas.
  • Process customer accounts and maintain accurate records.
  • Collaborate with the customer service team to achieve shared goals and objectives.

Requirements:

  • Proven experience in customer support or client service.
  • Strong phone handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school degree or equivalent.

What We Offer:

  • A competitive hourly rate of $17-$22.
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.

About Shinyseas:

Shinyseas is a leading provider of innovative solutions and services. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.